My name is sonia. On march 10th 2009 i order on line from the fwm laboratories their porduct propmotion of the acaiberry detox and life cleanse, a 4 month pack with a total cost of $169.00 in which would include 4 bottles of 60 capsules ea. Of the acaiberry detox and 2 bottles of 60 capsules ea. Of the life cleanse as adverstized on their website and a rush delivery of 2 to 3 weeks. As of today, i have yet received what i paid for and instead of my order i have receive a 1 bottle of acaiberry detox of 60capsules, which accoding to one of their company's supervisor, "jane" this bottle is only a complementary bottle at no cost until i receive my order. However, after many attempts to find out about my order i am always told by their customer service and supervisers that my order has been sent to the usps office in mcallen, texas on march 24th and that my order is at that location/ local post office; which is false. This company is giving me a tracting number #9102 8293 3119 3005 5138 43 and packing number #3089094, mms# 070760319090055277 and claim that this is the information on my 4 month order; which is totally false. This shipping and tracking information pertains to the supposed free suplementary (1) bottle of acaiberry detox that was send to me on march 24th, 2009. Every time i call i am ask to wait 1 week and that my claim would be transfer to the shipping department, but nothing gets resolve. I have requested to get a refund and their representative "pat". I reported them to the BBB but they never got a response. So basically I got robed $169.00 plus tax money and noone can help and nothing will be done against these companies. the company information is : FWM Laboratories, Inc.
2040 NE 163 St., #305, North Miami Beach, FL 33162
Contact: Weiss, BrianPhone: (954) 699-0814

yes i did not authorize this transaction and i would like a full refund back

Everything everybody said was true- I ordered a $2.50 trial sample of ACAI Berry on line and then received another one called DETOX that I did not request and was charged $89.00 unauthorized to my account. I called them and they said they could not find my order and to call and follow the prompts to get a credit on my credit card. I called my bank and they said, "Oh, no! Not another Acai Berry fraud report!" I guess they have received millions of them. I also had to cancel my credit card in order to stop them but my MAIN POINT is that the product made me DEATHLY ILL- vomitting, diarrhea, and migraine headaches for 2 days straight. It's POISON. Don't take this crap!

Me and a group of co-workers ordered this product in March of this year. My friend got it off of the Oprah website. I am very upset and angry with this company. I can't believe they are still in business. They totally are ripping us off. They've billed me for April and May and I canceled both the Acaiberry and the purity crap and have confirmations on both of them back in the beginning of April. My husband goes into the bank this morning to get money out of our savings account and couldn't retrieve the money because they have drained our account with their charges. I am totally mad. This is disgusting that they are getting away with it. Still haven't seen a credit to my bank account. Also they are charging you for ISA Fee, which if no one knows what that means, that is an overseas charge. I know when I ordered the product it wasn't overseas so why am I paying for the overseas charge.
In conclusion I am taking this to my attorney general and thinking about a lawyer. I've had it. They owe me over $400 in illegal charges. Not happy. I even had to go and change my bank account debit card numbers so they couldn't take any more money out of my account and had to pay $20 extra for new cards.

These people are complete arse holes. I ordered Acaiberry online and when I looked at my bank statements they had taken $4.95 PLUS another $9.95 per month for a friggen membership that I didn't ask for for nearly a year! When I rang the company to complain.. they told me that it clearly states in the FINE PRINT that we get a membership for free for the first month and then we are charged. It doesn't end there. I cancelled both memberships (to what, I have no idea) and the fee of $9.95 is STILL hiting my bank account 3 months later. So now I have paid for a membership to something that I didn't want or need for over a year. It now looks like I have to go through my Bank to block them. Someone is sitting in his/her friggen massion somewhere getting rich of this scheme. This should be taken up the consumer affairs ladder as it is a complete joke, but then take a look who is advertising on this website - ACAIBERRY? Where the hell is the ethics when it comes to that? You are a complaint website taking money from a company who rips people off? Unbelievable