First of all, I want you guys who are reading this post to know that I am not a native English speaker. So please excuse my English if it's not perfect and please don't attack me because of that.

16 days after AcaiBurn received my return, I got my money back on my card. Here's my way that I want to share with those who are panic about their missing money and unsure if they can get their money back after sending back the product.

When you find out there's some credit missing from your credit card, especially you have got charged for $59.95, $9.95 and $6.95, for sure your money has gone to AcaiBurn and it's so-called "Partners". If you wish to get your refund, here are what you should do:

1. Call 1-800-6593588 to Acaiburn to cancel "your membership" of Acaiburn. Get the address for where the return product should be sent to. Remember to write down what time and date you talk to their customer service rep and your Cancel Confirmation Number.

2. Ask the rep for the 1-800 numbers of their "Partners" to also cancel the "membership" of them. If you don't ask for the numbers, they won't bother to tell you and then you will be kept getting charged on a monthly basis from their partners. Also remember to write down the Cancel Confirmation Number from each partner.

3. Write a formal letter to them and make a copy of it.

a. The headline should include your NAME, your ADDRESS, your CONTACT NUMBER and EMAIL.

b. What DATE you ordered the product from AcaiBurn website, your ORDER ID (which appears on their order confirmation letter they sent you via email after you order), and what DATE you received the product.

c. Stating since WHEN you started to take their product and after HOW LONG you still don't see any weight lost.

d. Stating what DATE and TIME (better to put down your time zone) you make a phone call to AcaiBurn (put down the number you dial) to cancel your membership and what your CANCEL CONFIRMATION NUMBER is.

e. Last paragraph you write, "Therefor, I am writing this letter with returned product, ?? capsules of ACAIBURN, to request for a refund as I am still fully covered by your 60-Day Full Money Back Guarantee." and "Thank you for your time. I am looking forward to hearing from you soon." and your signature.

f. This is what I wrote at the bottom of my letter:
In this parcel, it contains:
- ?? capsules of ACAIBURN in the ACAIBURN bottle
- WEIGHT LOSS success guide
- Printed letter from Sarah Nicholson
- original envelop of parcel as I received
- a copy of My Acaiburn Receipt via my email
- a letter from me

4. Make a copy of EVERYTHING that you are going to send back to them, EVERYTHING!

5. Send the product with a TRACKING NUMBER to them.


P.S. Here's a very useful link that I have found to share with those who have returned the product but after 2 weeks still waiting for the refund.

/URL removed/

I ordered a fortnight trail and have now been charged 3 times, could anyone please let me know how to get my money back and stop them debiting my credit card.

I Ordered a Free Trial of Acaiburn, The money was taken out of my credit card account on the 18th of March £!8-28 for delivery and on the 1st of April a further £5-00 no Acaiburn has arrived. On the 8th of April a further £41-86 was taken out of my account, I informed my Credit card account of this unauthorized transaction.
So they took my money and did not deliver the goods and their is no cancellation number.
So I would like to warn people not to fall for this SCAM

Further to my previous complaint re AcaiBurn payments and so-called membership, try writing to James Norton at [email protected]. He has promised to cancel all future debits from my bank account.
Vanessa

I ordered the free bottle and 2 amounts of 59.95 was withdrawn from my checking account, 1 on 3-16-09 and one on 3-30-09. Then I received a package with 3 bottles in it with no return address or phone number so I can return them. Please help me.