I had a similar experience as Cheryl. The customer service person answered right away and was very helpful in explaining what I needed to do to return the "free trial." She also explained that the 14-day "free trial" means that they won't bill you for 14 days after you've received it instead of billing right away. But they WILL then bill you for that first shipment. She even made the comment that nobody seems to understand that. (Well, duh! Deceptive advertising?) She was kind enough to change the date I received the free trial to a week later so I'd have the chance to return it before they bill me the $59.95 (for the "free trial"). She did assure me that even if I got charged, I still had a 60-day money-back guarantee, so I'd get refunded after they receive what I sent back.

HOWEVER, I had a charge on my cc that I didn't know what it was for:

02/07/09 02/10/09 WEB ACCESS 8007127222 CY $5.00

When I called the number showing on my statement, a recording said to wait 48 hours for the information to be updated on my cc statement (so, then, presumably I'd know what this $5.00 charge was for.) Well, that was six days ago and nothing had changed; so I called my cc company. Lo and behold, that $5.00 charge was from Cyprus (on my statement, it had a phone # with the letters CY after it, which tells where the charge originated). The man at my cc company knew immediately that it was fraudulent and that it was because of the AcaiBurn charge (the $4.95 shipping charge for the "free trial"). He said they charge a small charge first (in my case, $5.00) to make sure the card works. He said that was the 3rd one he'd seen recently.

I'm not saying that AcaiBurn is fraudulently using my cc number, but if they're not, their online security isn't good. I had to cancel my credit card immediately. On a better note, tho., AcaiBurn had not yet charged me the $59.95 for the "free trial" which I sent back earlier this week. Now they can't. And that makes me happy.

Don't let anyone you know order from this company! I believe they're scammers.

Acaiburn really is a SCAM! THERE IS NO SUCH THING AS A FREE 14 DAY TRIAL PERIOD. THE TRUTH IS YOU JUST DON'T PAY UNTIL THE 15TH DAY. I ordered the free trial on 2-1-09. I received it yesterday on 2-9. While waiting for the shipment I went online and read all the complaints, I wasn't too concered because most seem to not understand that they had to cancel within 14 days. I did understand that so thought I'd be okay. WRONG. Today (2-10-09)when I called to cancel because I would be unable to try it long enough to see if it works because my trial 14 days was already almost up and I just received the package, they informed me that I (and EVERYONE) WILL ALWAYS BE CHARGED 59.95 ON THE 15TH DAY NO MATTER WHAT. She said the only way to get my money back is to return the product at my expense, insured at my expense and upon receipt my credit card will be refunded within 2 weeks (we'll see, I'm not feeling confident though). Here is the break down, EVERYONE IS CHARGED $59.95. EVERYONE! EVERY ORDER! THERE IS NO "FREE 14 DAY TRIAL PERIOD! WHAT THEY SHOULD SAY IS YOU ARE NOT CHARGED UNTIL THET 15TH DAY. DO NOT FALL FOR THIS BAIT AND SWITCH!!! TRY SOMETHING ELSE - ANYTHING ELSE!

So called free trial is not free at all. clearly the order confirm states "if you are not sure after 2 full weeks after receiving product, you are still fully covered by 60 day full money back guarantee". However when calling to cancel any FUTURE shipments, you are told that the initial cost of $59.95 will be billed to your acct, after your 15 day trial period to decide if you want the product or not. I've been looking and can't see that particular disclosure. Is there a place to make a formal complaint for this misreprenstation?

I took advantage of the company's free trial offer, and when the product arrived, I paid the €5 shipping fee
and the the price of the product was debited from my credit card. This was to be a trial offer, and I naturally thought I could cancel, if I chose to do so, but that did not turn out to be the case. My credit card account was debited on two subsequent occasions for the amounts of €46, 67, fraudulent debits by the company, for I never, in any way, requested additional products from this dishonest company. Although the debits were effected, I never received the products, which I certainly do not now, or ever, desire.

What can be done about the scam perpetrated by this company of thieves??? I demand that they refund the
two completely unauthorized charges of €46, 67 they stole from me.

Just wanted to let everyone out there know how I handled this AcaiBurn charges to my Acct. without permission. I did 2 things. Mailed back the bottle from UPS/ insured it. Put ID# on outside pkg. & letter inside being explicit about my so-called cancellation reasons. I was told to do this. Went to my bank w/many on-line complaints in a folder & was specific about how I handled mailing it back. You should present yourself properly w/ a folder w/ proper info. inside & dressed approprietly also so that they wil have respect for you. They looked up the charges of $59.95 & told me to close out my old ckg. acct. & open new one. I cut up old credit/debit card & am now waiting for new checks to come in mail & new credit card. Bank is going to refund my money by putting it into my new acct. Also filled out bank affidavit as to what happened. Hope this works for you, too. Let me know. The bank was already aware of the problem.