If you have just ordered this product, you probably do not realize it yet but you have been the victim of FRAUD. Just to let anyone who reads this know, the product alone sucks… And the cancellation phone numbers they give you are fake. Also the company that comes up on your credit card statement “VibrantBeauty” is not actually the company that charges you. Want proof? Just GOOGLE “Acai Burn” or go check out: http://www.vibrantbeauty.us/ Anyway, they are in hopes that you won’t figure out a way to cancel your order or even realize that there is a problem before they charge you some ungodly amount for this crap. If you’ve been sucked into ordering this, the only thing to do is CANCEL YOUR CREDIT CARD before it is TOO LATE! Sure, $12.00 for a replacement card sucks to have to pay, but don’t wait around to see what these SOB’s plan on screwing you out of. I was lucky, I got them before they got me. And now the BBB is looking into this SCAM. DON’T BE ANOTHER ONE OF THEIR VICTIMS! If you’ve already ordered, cancel your card now!

Hi every one, after i saw a link on face book to lose weight. I clicked on it which it was Acai Burn try are free 14 day trial only have to pay for postage and handing gave my credit card details received the product in the mail in like a week and then after one week i notice large sums of money coming out of my account every 5 days i rang the bank and they put in a request to have my money return to me. And when i tryed to get ahold of the company i couldn't i tryed every email contacts that i could find and all my responds where i'm sorry but it couldn't be us because we don't take credit card details. After ringing all the numbers i could find still no luck. So i rang the bank back to tell them ive been fooled and its a scam so they cancel any future transactions from my card. After still searching i find a number that answered but it is only a number if you live in australia the number is 1800153318 i spoke to someone who sent me an email for returning and getting a refund he gave me a cancel number and my order number. This is what i was emailed.

Return Instructions

As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in..

1. Always make sure the product you are returning is within the 60 day Money Back Guarantee time.

2. Clearly mark your Original Order ID number on the outside of the package being returned.

3. Ask to insure the package against loss.

4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.

5. Address the package to the appropriate address. This is based on where you live.


Return Address for United States of America:

AcaiSlim USA
22100 E. 26th Ave. #100
Aurora, Co. 80019


Return Address for Canada

AcaiSlim CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9


Return Address for AUSTRALIA

AcaiSlim AUSTRALIA
PO Box 4440
Milperra, BC NSW 1891


Return Address for NEW ZEALAND

AcaiSlim NEW ZEALAND
PO Box 210014
Laurence Stevens Drive, Manukau 2154


Return Address for UK

AcaiSlim UNITED KINGDOM
BTB Mailflight Ltd.,
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB


The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.

which i'm going to do and i'll let you know if i do get my money back..good luck to every one...let this be a lesson to all of us NEVER NEVER NEVER GIVE YOUR CREDIT CARD DETAILS ON LINE NO MATTER WHAT

Major problem cancelling order did live chat and got this number; 1 888-591-2190 (See chat below)

Please wait for a site operator to respond.

You are now chatting with 'Sable'

Sable: Thank you for chatting with AcaiSlim. May I know, whom am I chatting with?

you: My name is Ron

Sable: Hi, are you here to place an order?

you: already placed on and received I have a question

Sable: I will do my best to help you. How may I assist you today?

you: took it and another called Big TIme over the weekend got very ill. saw my doctor today and he wants me to stop taking both until he checks them out. Who do I call to cancel my order. the number I have is disconnected.

Sable: In order to pull up your account, could you please provide me the email address and phone number you used to order our product?

you: [email protected] 330-xxx-xxx

Sable: One moment please while I locate your account Information.

Sable: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $87.62 for the first shipment of the amazing AcaiSlim product after the completion of the trial period.

Sable: Your cancellation # is

Sable: xxxxx (blocked out for my security)

you: thank you. My doctor is not saying it is a bad product just wants to check it out first. If he gives me the "all clear" later am I able to call and reorder?

Sable: You have to place new order to receive our product.

you: when will that amount be charged to my card? or can the product just be sent back?

Sable: You will not be charged $87.62 for the trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded. You are covered under a 30 Day Money Back Guarantee.

you: How will it show up on my statement?

Sable: And your trial will end on Oct 19, 2009.

Sable: Our charge will appear on your credit card as improvehealth or Vibrantbeauty.

you: thank you. please be sure this is cancelled. I have heard allot of BAD while searching for an actual number to get hold of your company...

Sable: You have been removed from the auto ship program and you will not be receiving any further shipments.

you: thanks again. is there a number to call in case I have too?

Sable: To get assistance via phone, please call this number: 888-591-2190.

you: ok... have a good day.

Sable: I hope I was of assistance to you. Is there anything else I can help you with today?

you: nope that was it.

Sable: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Sable: Please feel free to come back for any further assistance.


HOPE THAT HELPS... Ron

I am stilling being billed monthly after I stopped shipment after the first bottle because it made me ill.

I have recieved another product package that I did not order. I am unable to use the product as it causes liver inflamation with me. I need to know that I will get a refund on my product when I return it.