I have had the experience that most the previous complaints have outlined! I was filling out the FBI scam form (as suggested by another) when I decided to do more research on this company. Since you receive no invoice, etc. it makes contact rather difficult (must blame myself for 99% of this )
They are Calais Naturals LLC which is actually in Florida and managed by a company called Sterling Management LLC. The complaints that have been filed against them is incredible (and you figure that is just those that know to file with the BBB) I am attaching the site so you will be able to get a refund ~AS I DID!!!
I can assure you that they will balk at this initially and give you the same line as the "customer care" dept. (interesting wording~care)!
Anyway, when you read to them the info from the BBB report they will change their tune. I was shocked at what was being charged to me! I ended up receiving 4 cancellation #'s!!!
GOOD LUCK and HOPE WE LEARNED A VALUABLE LESSON:

http://www.bbb.org/central-northern-western-arizona/business-reviews/vitamins-and-food-supplements/sterling-management-solutions-llc-in-phoenix-az-1000008416/

all i ordered was a two week free trial and paid for the shipping and now thhey are charging my debit card 80.00 and took my acount negative so we need to do something about this problem, IMMEDIATELY!!!

I PAID $.99 TO RECIEVE MY PILLS AND CANCELLED 1 WEEK LATER. BUT THEY STILL CHARGED MY ACCT. $79.98. THIS AMOUNT OVERDRAWED MY ACCT. AND I TRIED AND TRIED TO CALL THEM AT NO SUCCEED. BUT I AM NOT GOING TO STOP TRYING AND I WILL BE NOTIFYING BBB. I WILL GET MY MONEY BACK.
DO NOT FALL FOR THIS.
THE LADY ON NEWS 6 SHOULD HAVE TO RESPONSE TO SOME OF THESE CLAIMS. I HAVE LEARNED NOT TO LISTEN TO CHANNEL NEWS 6.
TC

suppose to get a sample bottle for shipping price of $3.95. After payment for this is made, and confirmation given, message appears that you will be billed $79.95 for your next automatic shipment. Go to company website and find cancel. After cancellation, email received saying subscription cancelled, no further action required, you will receive no shipments, no charges will be made to your account. 30 days later, your account is charged and you are told that was for the supposed complimentary trial offer. When you cancel, all that covers is a subscription to a journal. Company will not refund charges and you get no further product. Representatives are extremely rude.

This company has an internet site advertising a one month supply of AcaiOptimum for the price of shipping. The ad is misleading, if you do not call and cancel the product within 14 days they charge your bank account $79.98. They do not refund the money. But, they will cancel future orders. This is just another company ripping people off.