You are led to believe that you are getting a trial offer and then you are charged 44.50 for (extra products that you never receive). It is false advertising - Oprah beware!!

I want to cancel my account. send no moreproduct and do not charge my account for any more deliveries. Thank you, Karen Adamo

Ordered trial offer it didn't work called to cancel looked at my checking account to get the number and noticed that they had already charged me for a new shipment and signed me up for Fit Factory. Spoke with very nice person who agreed to refund my money and gave em email for fit factory. Of course it was all lies I have not recieved a refund and have since been billed by them both again. Don't know what to do

On Nov. 15th, I order the Acaipure dietary product on-line and was informed that I would only need to pay for the shipping. If after 14 days, if I was not satisfied I could cancel future orders and return the product for a full refund.

Since I live in Hawaii, I did not receive the product until Dec. 8th. When I opened the package, I was surprised to see 2 additional products, a Hoodiaburst gum and Hoodiawater drops. On that same day, I immediately called the company to inform them I did not order those items. They told me I did not decline the additional items (I did not see any information about those items on the order form), but I could send them back for a refund. The representative offered me an instant credit of $15.00, to keep the additional products (it would save me the trip to the post office and also a fee for a re-stocking). Those products costed $9.95 and $29.95! I was so upset, I asked them to cancel any future orders. By the way, I did not receive that
"instant" credit until Dec. 20th.

On Dec. 16th, upon checking my credit card statement, I noticed I was charged $29.95 from a www.Fit-Fac.com (Acaipure's partner company). I immediately called the Fit-Fac company and they could not help me, but was told to contact the Acaipure. I called and the representative did not speak well, and told me they found no records. I questioned, so why am I still being charged?

Apparently, when I so called "failed" to cancel my order after the 14 day trial, I was charged the $39.95. But why was I charged an additional $29.95 from their partner company. I have emailed and called with no results.

I do hope that no one else will go through this difficulty and have a bad on-line purchase experience. I thought I was getting a reliable product, but unfortunately I was terribly wrong. Please inform others to be aware of the "SCAMS" out there!

F. Carvalho
Lihue, HI

Offer free trial and you pay shipping. Once they get youe card # they add extra charges for NOTHING! Also when you cancel your TRIAL membership they ask for an order # which you dont have and proceed to say they do not have you in their system, you must have the wrong company!! I got the number from the bottle and went right back to the website I ordered the trial from. You never get ti speak to a real person. I dont know how to get out of this. I suppose I will go to the bank Monday for help! Dont get roped like I did! Jill