Acaipure
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1 stars | | (722) |
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Category: Lifestyle
Contact Information United States
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Acaipure Reviews
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Dena
December 18, 2008
want refund & cancel
I want to cancel and get a refund. I didn't even receive the last order, and I was billed for $44.90. I've called and left messages to cancel and my number for them to call back and they never have.
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Diana Siepler
December 18, 2008
Continues to bill me for no product
I placed an order for a free trial with $1.99 shipping charge. They sent other items I didn't order. I was told to send them back. I did but never got a credit. I noticed this month that I have a second charge for the item but I did not order additional product. Bottom line - the $1.99 product has now cost me $39.95 the first month and now $44.90 the second month. How can they continue to charge for product they have not sold me. How do I get it to stop?
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jcraven
December 18, 2008
Debited my account twice and have yet to even recieve the FREE sample I reguested.
I requested a FREE sample of acipure( supposed to detoxife your system for weight loss) . I have yet to recieve that sample(paid for shipping) and then the next thing I know I am being charged $39.95 and then 44.90 for a grand total of $84.85 without adding shipping for FREE sample.I want my money back!! The number listed on my account is 1-888-692-8352. Do NOT ORDER FREE SAMPLE. I am on the phone with them now.1st time I called wait time was 1, 002 minutes, 2nd time 21 mins.( stayed on the phone that time for 45 mins) now my wait time is 30 minutes and have been waiting for 42 mins.
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DEPAGAN
December 18, 2008
MISLEADING OFFER
They offer you a trial offer of their product for $4.95 S/H. If you do not read the fine print you will be charged $44.85, and then $39.95. It is almost impossible to get them on the phone (ridiculous wait times of 89 minutes). When you do, they offer you $20 and then you won't have to send anything back. What a scam. Do not fall for their promises.
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Portia Jones
December 18, 2008
Unable to cancel order
Unable to stop shipment, product was not working for me. I attempted to call and had hold times from 19 to 30 mins per call. I work and am unable to hold on the phone for long. I just want to stop receiving this product and having the $44.90 coming out of my account.
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Nancy
December 18, 2008
false advertising and charges
I ordered Acaipure. It was a waste of money!!! The ad, which I saw thru OPRAHS' website, said I would be charged $4.95
s&h for a 14 day supply and could cancel at any time. After that, I would receive and be charged $39.95 each month for a months supply of the product. The $4.95 was charged to my card before I even received the product. I attempted numerous times to cancel the product, but was put on hold and the wait time given was always in excess of 30 minutes.
Finally, on 12/18/2008, after receiving another charge on my credit card for $39.95, I was on hold for 45 minutes and then spoke with someone who had me go to the direct website and read the terms and conditions. They ARE NOT the same terms and conditions I read in Oprahs link. I was informed there would be NO refund/or credit to my account.
It is very disturbing to me that Oprah, or ANY person of influence would be involved with these type of business practices!!! PLEASE, PLEASE, PLEASE, for your own sake, DO NOT GET INVOLVED WITH THIS COMPANY. This is exactly why people are hesitant to order anything online where they have to give out credit information. As far as I'm concerned, it teeters on the brink of idenity theft.
Nancy
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Linda
December 17, 2008
charged me for products I did not buy and then did not send them for 2 weeks and the time to return them was 14 days from my order date.
I saw a pop up ad on AcaiPure when watching Fox News which offered a free trial offer paying only a small shipping fee. I read over the site and did not see anything that had any other information so I gave them my debit card, and it said it would send me an email confirmation. The debit went through the next day for $44.85 which I didn't see for about a week. I did receive an email saying my product would be here in 3-5 days.
When I saw the charges a week later and had not received my product, I knew I had been scammed. I called the customer service number and the hold time was 78 minutes. I put my phone on speaker, set it on my desk, and kept working until they answered, 80 minutes later.
I asked the girl what I was being charged for, and she said there were other products coming, and I should receive them soon. I told her I did not want any other products, and I wanted my order cancelled. The girl told me she could not do that, and I would need to go online to email them with any questions. UGH!
I went back online and read all the questions people ask with the stupid answers. I complained several times. Two weeks later my package arrived with the 2 extra products. What a joke! A small flat gum pack for $9.95, and a little dropper bottle with some fake water for $29.95.
I am so annoyed. I emailed them over and over trying to get a return authorization number to send back the products, but I never received one.
The web site says you must have an authorization # to send them back or they won't credit you. They also say it must be returned within 14 days.
This is soooo bad. I didn't even get the product for 14 days, and now a month later, I still don't have a RA #.
I called the BBB in Arizona and they have over 600 complaints, and 300 more pending. I called my bank (fraud dept) and they have had hundreds of complaints on this company, and were very aware of who they are. I cancelled my debit card today and got a new number.
The BBB told me I could write a complaint through them, or contact the Attorney General.
Don't give up...this happened a few years ago with another company and a major law suit was filed against them and we all got our money back eventually, and the company was shut down and had to pay millions back or go to prison.
BBB's site is: http://central-northern-western-arizona.bbb.org, on the right side in the blue box look for, File a Complaint. Go there and state your problem. <Central Coast Nutraceuticals, Inc> or <www.centralcoastnutra.net> 2375 E. Camelback Rd. 5th Fl, Phoenix, AZ 85016
888-692-8352 I will be going to the Att. General to file a complaint.
Please keep me in the loop. Linda
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Melanie Martin
December 17, 2008
charged my credit card without me oking it
Charged my credit card without me oking it. They said I was only paying for shipping and handling, but charged me for a membership that I did not ok.
VERY UNHAPPY!!
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Delena
December 17, 2008
fradulant charges on credit card.
Ordered product for shipping cost only and was charged forty someodd dollars instead of $4.99s&h and they have charged again $39.99 and I have tried for over a month to contact them on their phone number, numerous times and the wait is rediculously long and I can never get a person to speak to I'm so very frusterated and beyond angry. I'll never trust anything like this again.
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Lisa in Florida
December 17, 2008
More Charges
Not only did Acaipure charge my account for their product, but I also was charged for a bottle of Colotox and some gum and also some kind of water. Now today I have been charged for the Fit Factory. When I called Fit Factory cust svce they said it was in the agreement that I automatically become a member of the Fit Factory for 29.95 a month on top of the money they've already scammed. I told them to refund my money immediately or I am calling the FBI. They said they would, I'll watch to see. Also, it took 57 minutes to get through to the Acaipure cust svce to cancel that order last week. What a scam! Buyer beware!
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