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Heather
December 5, 2008
Unauthorized Charges
This company is a scam! I have email chains trying to cancel and return my initial order, only to have rcvd a return receipt with no signature and dilivery date. Then when i reviewed my credit card statement, they made additional charges on my card over $100, and never credited my account for the returned items. When you call you get no response and are just put on hold for hours. I've been disputing this with my bank.
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Cynthia Herfindahl
December 5, 2008
overcharged/repeatedly
Hi, I have the same complaints as I have read posted
on the Complaints Board web site.
1) Overcharged: $44.85 should have been $4.85
For a trial of offer of Acaipure
2) My account was debited the following month even
after I had "returned to sender" and "refused" the
package.
I have spoken with my bank (Wells Fargo) they stated that they have had many, many, many customers whom they have had this same problem. The bank is working with me, however what a waste of my time not to mention that I now have $$ tied up till this is resolved.
I have written to Acaipure/Fullfillment Center of
Florida, the Better Business Bureau of Florida, and
the Oprah Show. I thought ordering this product
would not be a "problem" as it was on Oprah's web
site, once they become aware of this deplorable
business practice I am confident Acaipure will be
bumped from the Oprah site if they have not been
bumped already.
Good luck to all my fellow consumers whom have
experienced this unfortunate "scam".
Just remember, nothing will change unless we speak up, the truth will always set you free!
Cynthia
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SK Clinton
December 5, 2008
Refuse to allow return of product
I order the FREE trial product and then received not only the product but two other products not ordered (gum & water)---are you kidding!!! I tried on several occasions to phone them to return the product with always an expected wait time of 40 - 50 minutes. I then tried to contact them via e-mail without success. The next month another order arrived --- another call and wait time. This time they disconnected me after 55-minute wait.
I've contacted my credit card company and a dispute of charges in progress. This is a SCAM and I'm surprised that Oprah has endorsed this companyies product with unethical practices.
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danzgould
December 5, 2008
Charged my account (3) times for one delivery
My account was charged 3 times for onee delivery
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December 4, 2008
2nd charge did not order
I received a 2nd charge on my account and I only ordered a sample. I do not want the product nor do I wish to pay for the product.
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December 4, 2008
overcharged, product not received
I ordered a free sample (plus shipping charges) which I did receive, but I was charged $44.85. A month later I was charged $39.95 and have not received anything -- nor do I want to receive it! I have never done this before but bought it on Oprah's recommendation. Does she know about this scam? The waiting time when you call is interminable. Is there a way to cancel without the wait?
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December 4, 2008
charge not authorized by me
I received my Visa statement today and there is a charge for $44.85. I did NOT order this and I will not pay it. I was to be charged only for the shipping cost of $4.95 for a FREE sample of Acaipure. Today is 12/4/08 at 3:55 pm.
I have tried to call and am on HOLD for over an hour. This charge will not be accepted. What kind of scam are you into? I want a credit to my Visa and a confirmation of that credit by mail and I will not wait--I want that credit to my account now and the confirmation now. I simply will not put up with this. Dez Roberts
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December 4, 2008
over charged
THE company charged me twice, once at $44.85 then again at $39.95. In the first place it was supposed to be free
Charged me twice for a bottle that I got only once. I thought the first was free!!!Every time I call there is 75 to 60 min. wait I WANT TO SOLVE THIS PROBLEM RIGHT AWAY /as I see so many other people do !!!
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December 4, 2008
unauthorized billing
Billed for product without authorization
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December 4, 2008
cannot contact to cancel order
unable to cancel charge on credit card...i clicked one button to get a free sample for 4.95 s&h and was charged 44.85 and was enrolled in their monthly clubplus enrolled in two other clubs with charges to my credit card..it is a big rip off and not what i wanted
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