This company refuses to refund my $88.55. They are a scam for many reasons:
1. They tell you that you have 7 -10 days to cancel the product after you receive your free trial but they don't tell you it takes 7-10 days for you to receive that free trial product, so you don't even get it before they have already debited your account for the next bottle.
2. They don't tell you that the cost of the product (1 bottle of acai berry capsules) is $88.55.
3. They may not even send a free trial, which happened to me. They sent another bottle which I returned in order to get a refund.
4. I returned the product in a timely manner, exactly following their instructions.
5. Was told the refund would take 30 days. Refund wasn't made, so I called. Was told they would have to reprocess it and it would take another 30 days. They tell me this every time I call.
6. They refuse to allow me to speak to a supervisor.
7. I cancelled my product on 4/28/09, returned it by certified mail which cost $1.56 on 5/15/09; called on 6/15 and was told I should get refund by 6/22, but didn't. Called back on 6/29 and not allowed to speak to supervisor. Called back on 7/3 and was told my refund was processed on June 8, I should receive refund by July 8th
8. Didn't receive refund on 7/8 as promised, was told that my refund was reprocess on 7/3 and it would take another 30 days - until
August 3rd. They would not allow me to speak to a supervisor, one is never available.
9. So it has been over 50 days since I returned the product and THEY STILL WILL NOT GIVE ME A REFUND!!!
10.. NOTE: they didn't hesitate to debit my checking account as soon as the 10 day trial period was up and before I had even rec'd the 2nd bottle. I only ever rec'd 1 bottle and I returned that, so I never even got a trial bottle. THIS COMPANY IS A JOKE!!! DO NOT ORDER ACAIX3 PRODUCT!!!