If you want to contact the company directly, the address is: Acai Berry, 970 West Broadway, Suite E83, Jackson, Wyoming 83001.

Have so far had to call twice to cancel. The first time the company would not give me a cancelation number and simply said to consider it done (yes, that WAS a red flag, but I didn't know what else to do at the time). I called my credit card company and they told me I would have to wait another month and if they charged me again I could dispute the charge. Big surprise, I was charged again (by the way, the charge shows up with a different merchant name--same amount--and the customer service representative did acknowledge that it was the same product). I called the credit card company again and they connected me with the customer service company. The company said there was no record of my previous call and that since I didn't have a cancelation number they would not refund the charge. The representative would not let me speak to his supervisor (have you ever heard of a reputable organization that refused to let you speak to a supervisor?). He told me I had called the wrong number, etc., etc. Ultimately, they wouldn't do anything about it (except give me a cancelation number this time--no doubt because the credit card company was on the line with me). Citibank wouldn't do anything about it either. The Citibank representative said that since the company maintained that I hadn’t called previously, they couldn’t do anything about it. So much for Citibank’s charge dispute services—all the company has to do is claim they are innocent and Citibank washes its hands of the issue. So now I’m out $177 (again, so far).

My complaint is the same as the other 202 complaints I saw on the BBB web site last Wednesday. I sent for a trial order in Mar 09, never received in and was billed on 6/10/09 and 6/17/09 for $88.55 each date. I called the company because I never received any shipment and they told me the 30 days after the trial date in Mar 09 had expired and I could not return the product and get a refund.

I am posting this to let people know to do a formal complaint at the Federal Trade Commission (https://www.ftccomplaintassistant.gov/ and file a complaint with the BBB or Iowa State Attorney General.

They have sent me diet pills and charged my credit card twice in 8 days. The charges have been close to $89 dollars each.

I ALSO WAS TAKEN ADVANTAGE OF AND HAVE FOLLOWED ALL RETURN INSTRUCTIONS AND STILL NO REFUND OF MY MONEY!

LETS ALL SUBMIT A CLAIM AGAINST ACAIX3:

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THIS IS NOT JUST ONE COMSUMER DISPUTE, IT IS SEVERAL PEOPLE.

Responded to e-mail for free trail on 5/8/2009. Paid the 2.79 shipping and handling. Called the customer service number at 866-951-1393 on 5/14/2009 to cancel the order. spoke w/a female who took my request, said the order was cancelled and that the $88. 55 that was charged to my account the day after I submitted the free trial offer would be refunded because it was within the 30 days.

As of 6/18/2009, I have not received even the first package from them and assumed that the order cancelled and that the $88.55 that was charged to my account refunded. In fact, the $88.55 has not been refunded and when I called the above number and spoke w/ Sean on 6/18/2009 was told I would not be receiving a refund and that no, I could not speak with any else regarding my complaint. So, not only did I never receive the product, but was charged both the $2.79 shipping fee as well as the $88.55.