My grandparents request a car for 6pm, at 6:30 the car still has not came, I called to ask where the car is, The lady replied, He is on his was, I asked her if she can check, with attitude she replies WAIT !! he is on flatbush ave, I told her its 30-40 min away my grandparents were suppsed to have a car by 6, she replies nothing can be done, he will come shortly, the car come 7:30, my grandmother couldnt wait anylonger after 40 min and didnt want to go anymore, her legs started to hurt from waiting too long, my grandfather was still outside in the rain waiting, when the car has came 1.5 hr later, my grandfather asked him why so long, the driver started to yell at him, where are all these crazy rude people come from ? who hieres them, I understand the goverment doesnt want them to be on food stamps and all these free free and they take all these project druggies that can care less about other people and have no respect, they should not be able to work where customer service is needed. keep them cleaning streets.

On Wednesday, 09/16/09, my mother made an appointment with Access-A-Ride for Thursday, 09/17/09 at 9:00 am to go to 1916 Park Ave in Harlem and then from there to 2 Lafayette Street in Manhattan. However, she could not go to 2 Lafayette Street in Manhattan because she was not feeling well. I called and explained to Access-A-Ride that my mother was not feeling well and that she cannot go to 2 Lafayette Street in Manhattan. Instead, she would like to go home. Access-A-Ride indicated to me that their policy is that if one makes an appointment to go to a certain destination, he/she cannot changed his/her mind to go to another destination for any reason. Access-A-Ride emphasize that they have to abide by their policy, and that cannot be changed.

Access-A-Ride was to return to 1916 Park Ave at 11:50 am, but no one came until 1:10 pm. When Access-A-Ride came, the driver was told to stop at the nearest train station, which was at 125th Street station in Harlem. I am extremely upset because they don't think about the well being of the customer, but about policy.

This was a very bad service. Can anything be done?