Back in February of 2011 my fiancee and I took a trip up to Washington state for a 9 day vacation we had planned for two months. We flew with JetBlue and I decided to purchase Access America travelers insurance just for safety reasons. During the middle of our vacation I realized I needed to change the city where we would be flying out of since we changed our travel itinerary around last minute. I made the necessary changes with JetBlue and when I got back home to Southern California I contacted Access America in order to make a claim to get a refund for the amount I paid to change my travel itinerary. Access America stated that they would only pay 80% of the total amount I paid JetBlue since it was a non-medical emergency, which I was fine with since that's what it stated in their policy. I submitted the claim and got two refund checks two weeks later, one for me and one for my fiancee.

When I received the checks everything looked good at first until I looked my fiancee's check and realized that they had messed up her last name. I immediately contacted Access America and told their customer service representative about the error. He looked up my claim and realized that indeed they had made a mistake on her last name. He was very apologetic about it and said that they would send me another check with her correct last name on it, which they did. Two weeks later another check arrives, however her last name was STILL incorrect on it. I called them again stating that the error was not corrected the first time. While on the phone they transferred me to somebody in their check division. The man sounded very shady and kept calling me by the wrong name over the phone which really annoyed me. I told him about the error they made and he said, "well I can't believe we actually did that again." I told him, "well why else would I be calling you?" The guy stated that they would be mailing ANOTHER check with the correct name once again. I asked him, "are you sure it's going to be the correct name this time?" He stated yes. The check arrived two weeks later and this time it had my fiancee's correct last name on it.

This whole ordeal took 6 weeks to be made right in the end and think that is absolutely ridiculous. I'm going to think twice before purchasing travelers insurance with Access America in the future.

Purchased travel insurance and at a time when people are being evacuated from the Middle East and we cancelled our trip, they deny my claim, citing denial due to riots, which is specifically mentioned as not covered. I'm sure that is true, but it makes no sense whatsoever. Apparently, the reference is buried and that the insurance is actually only for medical conditions. What a rip off! Who in the devil would want to travel into an area where riots are occurring?

I am a travel agent and have been selling this insurance for many years. They offer a policy which is supposed to be a "perk" for agents that covers all travel for a year. I purchased this in May 2010. I never thought more about it and went ahead and planned a trip for us for October. I got very sick 2 weeks before and only then did they advise me that the policy I purchased does not cover trip cancellation. It begs the questions: HOW IS THIS POLICY A PERK! AND WHY WOULD ANYONE BUY SUCH A POLICY since cancellation is precisely what you are trying to cover???? They are completely denying the claim and I am out $5000. Their own information says cancellation is covered but now that I look at it, the policy does not. What a fraud this is and I would feel responsible if they had done this to any of my clients. Please file this so others do not fall into this trap..

This company is worthless. Complete disregard for the consumer. I had
1) a medical issue that made traveling difficult compounded by
2) an airplane mechanical issue that would have necessitated my staying overnight at JFK or a hotel nearby.

I had two legitimate claims. Claim was denied.
I have spent 6 months submitting and re-submitting paper work. My physician has written and submitted two different forms (as if she has nothing better to do). She's astonished that (at best) Access America is incompetent or (at worst) corrupt, a scam.

I think they have a 'war of attrition' going on. If they can just 'lose paperwork', delay response, 'lose paperwork' AGAIN, eventually we'll just go away.

I've got news for you, Jeff Hyman, VP of Customer Relations: I'm not going away.

I purchased three airline tickets, including one for my mother, back in March for a flight in September and paid for travel insurance from Access America offered by default through Orbitz. I wish I hadn't. It would save me money, time, and headache. Apparently, AA doesn't recognise death proved by the death certificate as a ligitimate excuse to cancel your flight. AA sent a three-page questionary to my mom. I called, explained she's dead and there's no way the stupid paperwork can be filled out. Well, two month later my mom receives another letter from AA. They write, Dear, my mom's name, since we have not received the requested supporting information from you your claim has been closed. Please feel free to contact us with any questions... Well, that would be difficult to do for a person whose body was cremated three month ago. I feel like Access America pooped on my front porch and then knocked at the door and asked for toilet paper. Access America is cynical fraud! Well, that was my opinion so I googled the company namy and behold! they NEVER pay! How it can happen that such a broad insurance scam is run in clear daylight?