Last year my wife made a simple Q and the motel franchisee barred her from ever coming back for her trouble.

Today she is in California staying at a Holiday Inn Express. The hot tub didn't work. She told the manager about it; he thanked her, apologized profusely for the inconvenience and gave her 10% off her bill.

See, that's the way it's supposed to work; you don't slam a customer for asking an inocuous question. I've never met the Seaside, Oregon, Motel 6 owner, but I would like to - the man must be from another planet and he has my curiosity aroused what he looks like.