I bought a 10 x10 waterproof pole tent with sides. When I went to put it together the side tarps are 9 feet 6 inches. The tarp bag is even labled 9 ft 6 in. I called them and they agreed that was wrong but wanted me to send them a photo of the trap bag. They said they would send the right size tarps to me. After waiting several days I call back to the same person to see why the tarps weren't here and she now tells me that was the right tarps. I asked how a 9ft 6in tarp will cover 10 ft sides and she says there may be a gap. Yah, 3in on each end!
I asked how you sell a 10 x 10 waterproof tent with 3in gaps in the corners. She had no answers. I got to her boss and it was no better. He told me that they don't even have a 10FT tarp. He could send me a 12 FT tarp.
So then I have to find a way to tighten up the extra 2 ft.

Stay away from this company! They may be the cheapest but not worth it!

Ace Canopy does not deliver what they advertise on their website. I purchase a canopy and cover.

The canopy legs and fittings did not fit together properly. I had to modify the ends of the pipe to slide just to slide into the fittings.

The website very specifically mentions grommets every 18" in multiple locations on their website. The cover that they sent out was a cheap utility tarp that had grommets every 50" +/-. Then when I tried to stretch the cover properly the grommets tore out immediately.

So Ace canopy sent another top with grommets that were about 36" apart. However they said they would not take the top back with out a re-stocking charge if opened. I asked them how was I to check if it would fit without opening.

Ace canopy advertises even custom size canopys but can not deliver on a standard size!

Customer service is a joke if you can get them to answer the phone. I have documented phone calls, photgraphs, faxes etc.

Do not buy from this company or it's affiliates. I have contacted the better business bureau and am forwarning everyone to stay away from this business.

Buy absolutely nothing from Ace Canopy!

I ordered a garden canopy a month ago. They charged my credit card immediately, but I haven't received the canopy yet.

I tried to contact their customer service half a dozen times; they put me on hold for 20+ minutes and nobody answers. I miracously got thru once, and was promised that they would ship the canopy within one week, which didn't happen. I'm still waiting on my order and start to loose hope. Ace Canopy should be put out of business immediately.