3.30.10 ordered Rene of Paris wiglet online. Website Exchange Policies say item has to be received by them within 14 days of when you received it. This policy has to be agreed to for completing the order. E-mail confirming order then changes those agreed-to policies from 14 days to 7 days. My order was received 4.7.10, but color was too dark and fit was bad for my head shape, so I needed to exchange. Tried to download their Exchange Form from their Web site, but the link was broken. Also the link to confirm exchange/restocking fees was broken, so I contacted them through the Website to alert them to the problem. No response. I called their 800# order line and left voicemail messages (during their stated business hours) twice after that.

Finally on 4.13.10 I got a call back from Kim. I told Kim the link was broken so I couldn't download the Exchange Form to return my product. Perhaps they could fax it to me. Kim told me just to return the product to the address of the Exchange Form. Yeah, well, that's the problem--the link is broken on the Web site. Kim told me I was rude and hung up on me. Called back a couple more times and only got a busy signal as if the phone had been taken off the hook. So I followed up with another e-mail. And I checked the Web site daily to see if the link would get fixed.

On 4.14.10 the broken links were fixed on the Web site so I downloaded and completed the forms; then returned my product by priority mail with delivery confirmation. It was confirmed my package was delivered to them on 4.16.10 at 8:53 a.m. Per their instructions, I waited two weeks to contact them and inquire about the status of my exchange. Again...no response to e-mails or voicemail messages and only get the answering machine when calling during business hours.