On 20 Jan 2011, I bought an All-in-One Aspire Z5710 at Style Vision (Melaka) Sdn Bhd (Jusco) in Malacca for RM 2 699.

At first, I was told by the salesperson from the retail shop mentioned above that my PC is given 1 year International Warranty which i can seek for technical support / service in Singapore if my PC is having problems. And i decided to purchase the item from them since the warranty is covered internationally.

To make sure, i even double confirmed with them if i am really entitled for that international warranty as i am a Malaysian currently working in Singapore before i made my payment. Their answer is 'Yes' as long as i am a Malaysian. Problems started to occur after a few days. My PC started to hang for the first time and this happened continuously for a couple days. I tried to restart the system immediately but there were no response. And every time when this happened, the system can only restart the next day. I thought it is just a very small problem, therefore i proceed to do a basic recovery, hopefully the system will be fine after that. I continued using the PC as usual. Unfortunately, i started to encounter more problems. I tried to email ACER in Malaysia regarding the problems. And hope that ACER can help me to resolve it. But there were no response at all. I proceed to write another email to ACER in Singapore, the customer service here is kind to help. They gave us few instructions and suggested me to re-install NVIDIA driver. After re-installing the new driver, the system could not connect to my wireless network and i got the message 'The Default Gateway Is Not Available'. In the end, the system couldn't even start up. The only way is to send my PC to ACER Service Centre in Singapore on 19 Feb 2011. And i was told by one of the technicians that the PC is not covered by International Warranty since i bought it from Malaysia. Certain amount will be charged accordingly.Once again, i called the retailer in Malaysia. At first they still insisted that my PC is covered by international warranty. In the end, the retailer told me otherwise and asked me to send the PC to JB for service without any apology.

I tried to call the person-in-charge of the retail shop. But he did not even bother to speak to me. This is really disappointing. I demand a full refund from that retail shop for being misled on the coverage of warranty and hope that ACER will help to resolve the problem. Therefore, i wrote another email to ACER Malaysia HQ, marcom department.

The person from Marcom did not reply me until i sent in another email the next day afternoon. I had no other alternative but to call him directly. They said they were still working on it.

The person-in-charge from ACER Melaka Raya branch, Mr. Keh, told me that the salesperson from Jusco will give me a call. But this did not happen. In the end, I tried to call the salesperson again. But the salesperson from Jusco did not even bother to settle the problem with me. I tried to call the Mr. Keh again. But it seems that they have no intention to settle the problem for me. I was utterly upset! Is this how a big company like ACER handles things?

What is making me more upset is that Mr. Keh kept saying that their dealer has more than 10 years experience and the salesperson knows very well that the PC is not covered by International Warranty. Is this how they handle things? Are they trying to say i am cheating them? A very simple question, if i know that the warranty is not covered in Signapore, i would rather purchase it in Singapore.Until now, the problems still remain unresolved...