Received a Notebook for Christmas 2009. It didn't work but since it was purchased more than 15 days earlier...it stated on it that Walmart would not accept it back and any service issues would need to be conducted through ACER. Sent it back, cost us $15.00. Received it back about 3 weeks later without the battery. Called them and they tried to SELL us one for $52.00. Finally got them to send one ours back free. When it arrived, we hooked it up to find that none of the keys along the left side of the keyboard were operational. Was told to send it back AGAIN. This time they paid shipping. They had it since 2/4/2010 today it was returned to us. Imagine our suprise when we turned it on and found some other families Names, Phone Number, Address, and children's photo's. We called the family who actually owns this computer and told them that we had their computer. We then called Acer to tell them and they refused to allow us a Supervisor to speak with. They said they would stop shipment of ours to it's destination and tonight we received a call from the other party saying they received ours. Very, very troubling situation. Seems to me that there is a breach of security with this.