I purchased my Acer Aspire 1410 with 11" screen 2GB RAM and 250 HD in April 2010. By Aug 2010, the hard drive crashed and I tried to recover the system using the "recovery" DVDs that were produced on the startup. From that point on, the system would not recover and I tried to get a repair ticket through the online support. I could not get any response because according to Acer, I did not register my laptop. In fact I did that is why I have an email from them saying "Welcome to the Acer family, you have successfully registered your product". I have tried calling and looking for an email contact but cannot find one. When I was able to successfully logon because of the email trail from when I registered my product, it said my warranty is over on 09/01/2010. How can a 1 year warranty end when it was purchased in April ? This is such a shoddy product, I hope many people read this and avoid purchasing any Acer or its variants ever !!!