I submit one complaint to Acer due to my notebook's screen appeared as broken from October 15. They pick my notebook up to the Repair Centre and 2 weeks later told me: I broke the screen and i have to pay $365 (this notebook was bought last May) that never happen.
Then, they argue on October 29 had pressure applied to the top of the casing of my laptop but this is speculation. I asked for it and on November 1st sent me a txt mssg indicating it was repaired. On November 6 i received my notebook at the same conditions.

I copy mails sent to know:




--------------------------------------------------------------------------------
From: [email protected]
To: [email protected]
Subject: RE: Claim in process
Date: Tue, 6 Nov 2007 08:26:22 +0000


If you had acted accordingly with my solicitude. Where is the report of
physical damage that explain the features that evindence this when you shipped my unit?. Does all of this is the service that Acer offer to their clients? Please send me that report that i asked.

The history of this mail, your first answer (speculation) and the message sent to me will be presented as a complain to another entities.

Hope that report ASAP

Kindly Regards,
Enzo

> From: [email protected]
> Subject: RE: Claim in process
> To: [email protected]
> CC: [email protected]; [email protected]
> Date: Tue, 6 Nov 2007 13:07:12 +1100
>
> Hi,
>
> Previously you have asked for the unit to be shipped back to you in an
> unrepaired state as the unit has been deemed a non-warranty repair. We have
> acted accordingly and had the unit shipped to you. The sms is an
> automatically generated response advising that the unit is to be shipped.
>
> Best Regards,
> HiGHPOINT
> Joshua Groenestein
> Customer Service
> Address: Unit 7/8 145 Arthur St Flemington NSW 2140
> Contact: 1300 365 100 DISCLAIMER:
> Highpoint Australia makes no warranties of any kind, including but not
> limited to noninfringement of third party rights, merchantability or
> fitness for a particular purpose, with respect to any items downloaded
> from, or uploaded to our ftp and web servers, also obtained via email. All
> programs are provided "AS IS", whether modified by Highpoint or not. In no
> event will Highpoint be liable for any damages arising from your use or
> your inability to use this information, documentation or software,
> including any lost profits, lost use, or other incidental or consequential
> damages, even if Highpoint has been advised of the possibility of such
> damages. We strongly suggest all BIOS updates be completed by an Highpoint
> Authorized Repair Center.
>
>
>
> |---------+---------------------------->
> | | enzo omar bellido|
> | | castaman |
> | | <enzo200478@hotma|
> | | il.com> |
> | | |
> | | 06/11/2007 12:51 |
> | | AM |
> |---------+---------------------------->
> >--------------------------------------------------------------------------------------------------------------|
> | |
> | To: <[email protected]>, <[email protected]> |
> | cc: |
> | Subject: RE: Claim in process |
> >--------------------------------------------------------------------------------------------------------------|
>
>
>
>
>
>
> Joshua,
>
> Today i received my unit and it wasn't repaired despite of i received a
> text message last thursday 01/11 that said:
>
> "Dear customer we are pleased to let you know your unit with case number
> 121007-714 has been repaired and has dispatched via DHL on consignment
> number 1645451102, for any further enquiries please call DHL on 131406.
> Kind regards Highpoint Repair Centre Sydney"
>
> Are you joking with me?. This message i'll be showing to complain about the
> "bad service" of your company. Before i go to another entities i would like
> a response written of your company explaining this. Hope a solution as soon
> as possible.
>
> Enzo
>
> From: [email protected]
> To: [email protected]
> Subject: RE: Claim in process
> Date: Thu, 1 Nov 2007 08:45:11 +0000
>
>
> Joshua,
>
> The address is the same where was picked the unit up. This is Unit
> 6/350 Fairfield Road. Yeronga 4103 QLD and don't forget the report of
> physical damage and explaining the features that evindence this. I'll
> be lodging this problem to another entities.
>
> Regards,
> Enzo
>
> > From: [email protected]
> > Subject: Re: FW: Claim in process
> > To: [email protected]
> > CC: [email protected]
> > Date: Thu, 1 Nov 2007 09:34:28 +1100
> >
> > Hi Enzo,
> >
> > Please confirm a delivery address and we will have the unit placed
> with a
> > courier today.
> >
> > Best Regards,
> > HiGHPOINT
> > Joshua Groenestein
> > Customer Service
> > Address: Unit 7/8 145 Arthur St Flemington NSW 2140
> > Contact: 1300 365 100 DISCLAIMER:
> > Highpoint Australia makes no warranties of any kind, including but
> not
> > limited to noninfringement of third party rights, merchantability
> or
> > fitness for a particular purpose, with respect to any items
> downloaded
> > from, or uploaded to our ftp and web servers, also obtained via
> email. All
> > programs are provided "AS IS", whether modified by Highpoint or
> not. In no
> > event will Highpoint be liable for any damages arising from your
> use or
> > your inability to use this information, documentation or software,
> > including any lost profits, lost use, or other incidental or
> consequential
> > damages, even if Highpoint has been advised of the possibility of
> such
> > damages. We strongly suggest all BIOS updates be completed by an
> Highpoint
> > Authorized Repair Center.
> >
> >
> >
> > |---------+---------------------------->
> > | | enzo omar bellido|
> > | | castaman |
> > | | <enzo200478@hotma|
> > | | il.com> |
> > | | |
> > | | 01/11/2007 01:46 |
> > | | AM |
> > |---------+---------------------------->
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> > | |
> > | To: <[email protected]> |
> > | cc: |
> > | Subject: FW: Claim in process |
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> >
> >
> >
> >
> >
> >
> >
> > Joshua,
> >
> > When will i receiving the notebook with the report of physical
> damage
> > and explaining the features that evindence this??
> >
> > Thanks
> > Enzo
> >
> > From: [email protected]
> > To: [email protected]
> > Subject: RE: Claim in process
> > Date: Tue, 30 Oct 2007 08:29:33 +0000
> >
> >
> >
> > Joshua
> >
> > As i said the notebook didn't have any pressure applied from
> > the top. I will submit this complain to another organisms, and
> > at the same time i required my notebook with a report that show
> > or says there is evident physical damage how you say.
> >
> > I hope a response as soon as possible
> >
> > Enzo
> >
> > > From: [email protected]
> > > Subject: Re: Claim in process
> > > To: [email protected]
> > > CC: [email protected]; [email protected]
> > > Date: Mon, 29 Oct 2007 09:30:37 +1100
> > >
> > > Hi,
> > >
> > > I've had the chance to review the case and speak with the
> > technician
> > > involved and there are definite signs of physical damage to
> > the LCD panel.
> > > The technician claims that the unit may have had pressure
> > applied to the
> > > top of the casing but this is speculation. We are able to
> > supply evidence
> > > of the fault and we are also able to return the unit so that
> > you may get a
> > > second opinion if needed.
> > >
> > > Due to the circumstances the non-warranty decision that has
> > been made will
> > > stand.
> > >
> > > Best Regards,
> > > HiGHPOINT
> > > Joshua Groenestein
> > > Customer Service
> > > Address: Unit 7/8 145 Arthur St Flemington NSW 2140
> > > Contact: 1300 365 100 DISCLAIMER:
> > > Highpoint Australia makes no warranties of any kind,
> > including but not
> > > limited to noninfringement of third party rights,
> > merchantability or
> > > fitness for a particular purpose, with respect to any items
> > downloaded
> > > from, or uploaded to our ftp and web servers, also obtained
> > via email. All
> > > programs are provided "AS IS", whether modified by Highpoint
> > or not. In no
> > > event will Highpoint be liable for any damages arising from
> > your use or
> > > your inability to use this information, documentation or
> > software,
> > > including any lost profits, lost use, or other incidental or
> > consequential
> > > damages, even if Highpoint has been advised of the
> > possibility of such
> > > damages. We strongly suggest all BIOS updates be completed by
> > an Highpoint
> > > Authorized Repair Center.
> > >
> > >
> > >
> > > |---------+---------------------------->
> > > | | enzo omar bellido|
> > > | | castaman |
> > > | | <enzo200478@hotma|
> > > | | il.com> |
> > > | | |
> > > | | 28/10/2007 08:24 |
> > > | | PM |
> > > |---------+---------------------------->
> > >
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> >
> > > | |
> > > | To: <[email protected]>, <[email protected]>
> > |
> > > | cc: |
> > > | Subject: Claim in process |
> > >
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> >
> > >
> > >
> > >
> > >
> > >
> > > Mr. Customer Service:
> > >
> > > My name is Enzo Bellido and I wanted to show my claim due to
> > aproximately 2
> > > weeks ago my notebook had a problem inside the screen. I
> > bought this
> > > computer last May.07 and i was using this only 5 months, one
> > day suddenly i
> > > tried to log in and i realised that the screen had as a black
> > mark going
> > > from top to bottom in the middle. I keeped in touch with the
> > call repair
> > > center to know what was the problem? assuming it was a
> > problem of
> > > fabrication, and last tuesday 16 october you picked my
> > computer up to
> > > revision.
> > >
> > > This friday i was calling to know when you'll be leaving my
> > notebook at
> > > home and i received a surprised when you told me that this
> > had a problem
> > > that it will cost me aprox. $365. I m really dissapointed and
> > upset with
> > > your because the technic told me that you realised it was a
> > physical damage
> > > cause by myself. How i said before that's no possible due to
> > my notebook is
> > > always in the same place at my home and how is usually one
> > day I tried to
> > > log in and i found that problem. For that reasons, i won't
> > pay any to
> > > repair my notebook:
> > >
> > > 1.- First cause i bought this only 5 months ago and you'll
> > have to evidence
> > > that i damaged it, something that never happen (i'm totally
> > sure about
> > > that)
> > > 2.- And second i don't know what kind of service has the
> > company? i'm
> > > waiting for the famous cashback until now from May. That's
> > possible?? how
> > > you can see in the mail below you said that sent the cheque
> > to my last
> > > address but i never received it. I would like to receive a
> > favourable
> > > answer to my request as soon as possible.
> > >
> > > This problem is bring me back more problems that i thought
> > because i cann't
> > > use my laptop close to 2 weeks and i won't stopped until to
> > send this
> > > complain to the last instance or the media if that's
> > necesary.
> > >
> > > Your customer service attendant told me that I'll be
> > receiving an answer
> > > inside the 24 hours and i hope it will be soon.
> > >
> > > Regards,
> > >
> > > Enzo Bellido
> > > SNID Notebook: 70505490225
> > > Reference: 1C1121007 / 714
> > >
> > > From: [email protected]
> > > To: [email protected]
> > > Subject: RE: Acer Cashback claim in process (N07001139)
> > > Date: Mon, 17 Sep 2007 11:15:26 +1000
> > >
> > >
> > > Dear Customer,
> > >
> > > According to our system your cheque has been posted on the
> > 12/7/07 to
> > > Unit 1 - 319 Annerley Road, Dutton Park, QLD, 4103. If
> > customer
> > > don't receive cheque there is a RTS address, we have not
> > received
> > > anything back to our office.
> > >
> > > Thank you
> > >
> > > Regards,
> > >
> > > Tangi
> > >
> > > Acer Cashback Program
> > > Acer Computer Australia & New Zealand
> > > Australia: Ph: 02 8762 3264 Web:
> > > www.acer.com.au/cashback
> > > New Zealand: Ph: 0800 864 862 Web: www.acer.co.nz/cashback
> > >
> > > This email contains information that is for the sole use of
> > the
> > > intended recipient and may be confidential or privileged. If
> > you are
> > > not the intended recipient, any further review, disclosure,
> > copying,
> > > distribution or use of this email, or the contents of this
> > email, is
> > > prohibited. Please notify the sender by replying to this
> > email and
> > > destroy the original email if your receipt of this email is
> > in error.
> > >
> > >
> > >
> > > "enzo omar bellido castaman"
> > > <[email protected]> 16/09/2007 10:25 AM
> > > To
> > > [email protected]
> > > u
> > > cc
> > >
> > > Subject
> > > RE: Acer Cashback
> > > claim in process
> > > (N07001139)
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > Mr.
> > >
> > > I want to know when will i be receivng my cheque?. One friend
> > and I
> > > bought
> > > the notebooks the same day. But i never receive the cheque. I
> > ve been
> > >
> > > waiting for 5 months and i don t have any answer. Please,
> > When can i
> > > have
> > > it???.
> > >
> > > I hope an answer ASAP
> > >
> > > Enzo
> > > 0413743457
> > >
> > > >From: Acer Cashback <[email protected]>
> > > >To: [email protected]
> > > >Subject: Acer Cashback claim in process (N07001139)
> > > >Date: Thu, 17 May 2007 12:04:58 +1000 (GMT+10:00)
> > > >
> > > >Dear Customer,
> > > >
> > > >Further to our email to you on 30 Apr 2007, we have now
> > received
> > > complete
> > > >supporting documentsfor your cashback claim (N07001139).
> > > >
> > > >We are now processing your claim and estimate the completion
> > date as
> > > 12 Jul
> > > >2007. Upon a successful verification, we will then issue a
> > cheque to
> > > the
> > > >name and address specified by you in the claim form.
> > > >
> > > >Should you have further queries, you may contact us at
> > > >[email protected]; or call our enquiry line at (02) 8762
> > 3264.
> > > >
> > > >You can now track your cashback claim status online using
> > your email
> > > and
> > > >cashback claim number. Visit us at www.acer.com.au/cashback
> > for full
> > >
> > > >details.
> > > >
> > > >Should you decide to change the name of the payee or the
> > mailing
> > > address
> > > >for the cheque, a processing fee of $50 (AUD) will be
> > deducted from
> > > your
> > > >cashback amount. If you choose to register your claim
> > offline, a
> > > separate
> > > >handling fee of $20 (AUD) will be charged from the cashback
> > amount.
> > > Contact
> > > >the enquiry line for further details.
> > > >
> > > >Thank you.
> > > >
> > > >Acer Cashback Program
> > > >Acer Computer Australia & New Zealand
> > >
> > >
> > _________________________________________________________________
> >
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