Bought an Acer Aspire one yr and a month ago and the screen went out. I called their support line and they wouldn't fix the computer because it was technically one month out of warranty. So on their website they have that they will fix 1 issue for $99.00. So when i asked them about that they said that only applies to questions asked on software. When it clearly states software and hardware on the page. Who would pay $99.00 to ask a question? If your Screen in not working, you know it's broken. You don't need to ask a question about it. I have had nothing but problems with Acer. A one year old laptop should not need a new screen already and Acer should be willing to remedy that. It makes them and their product look bad. I will be posting this everywhere i can to get attention. And I'll never, ever by another Acer product. Buyer beware!!!

To the manager of Acer,

I’m writing this letter to make a formal complaint about a business named Lake Macquarie Computer Services work on my acer Aspire 3630 on 15th to 22nd November 2006 to debug a virus which I thought was a small problem. My father took my laptop which he bought for me from Retravision Belmont which he purchased on 2nd August 2006 to Lake Macquarie Computer Services to get the virus out of the laptop while I was interstate working. This Lake Macquarie computer services roger, had my acer laptop for 7 days to fix this problem which I thought should only take 2 days at the most to fix.

When I received my laptop it seemed to be in good working order as I don’t use my laptop to do much work on It seem to be o.k. but as time went on, I’m spending a lot more time on my laptop its seems to be very slow and noisy making shutting noises from keyboard and disc drive seems to open up all the time automatically.

So I decided to look at the systems hardware and found that I only have 256mb ram which I thought I should have 512 mb ram. I’m not sure what is missing and what I should have on this system. I believe the work done by this computer consultant is effectively ruining the reputation of acer by leaving my laptop in this working condition. It makes you wonder how many computers that are left in this condition. Being a professional outfit, do you think you could take the appropriate action in relation to this matter. I would greatly appreciate if we could fix this problem.

Yours sincerely,

Belinda McCann
Contact information:
My home phone: 02 9522 0454
Mobile no: 0404211798