I own around 10 laptops for my business of various makes and have used various makes of laptops over the years such as Hp, fujitsu, Asus, compaq, dell and going back to the IBM thinkpads many years ago and i have not had many problems with any of them. This is the first and LAST ACER, I have to say this is the poorest quality one i have ever had in the 10 or so years i have owned laptops it feels cheap, looks cheap and yes it was cheap lesson learned i will spend a few more quid next time. It developed a fault with the screen after only 4 months the screen developed lines down it, its hardly used this one because its quite slow. Phoned ACER first question they asked was had i paid for extra warranty when i told them no they informed me it was down to it being dropped or something being put on top of it or i must have left a pen on the keyboard, which is not what happened the lines just appeared as someone was working on it and got worse. They said i could send it back and they would charge me £41 to collect it and around £200 to repair it the thing only cost me £250. If you want cheap and cheerful then this is the one. But when it fails beware of the warranty it is not worth anything and the customer service staff are extremely arrogant. Out of all the laptops i have had and used ASUS are the best my current one A6000 i have had for nearly 2 years its traveled all over the world with me, had a problem with the keyboard recently, they came collected and i had it back within 5 days thats what you call service.