2 Years ago I purchased a new Acer Laptop TravelMate 7720 the top of the range I was told. After allready 1 year one crack appeared on the lid of the Laptop at the hinge now the second crack on the lid at the other hinge is also showing up. We use the laptop only occasionally when travelling as we got a Acer desktop .
How can a company like ACER bring a design faulty laptop on the market ?

Bought computer Dec 27th, received Jan 4th and had bad memory chip. Sent new one, did not work. Sent another then had other issues, they sent a recovery disk. Installed that, it was in French. Called and had it sent back to shop for fixing, back after 12 days. Hooked back up, had for a day, hard drive crashed. Sent back for repair, got back after 12 days, had 2 days, hard drive crashed again. This is now April 4th, I have had issues since day one, asked for money back right away and they refused. Asked everytime I talked with someone ( 14 times called) and they refused. They received unit back according to their records April 17th. So far I do not have a computer yet. Everytime I call, they say they are waiting for a part. Have talked with supervisors but no one will help me. Lady called today from some office said computer cannot be fixed, they want to send me a refurbished computer with a 90 day warrenty. I purchased an extended warrenty when i bought the computer in December for an additional $69 and when I asked this woman if that would carry over to this refurbished unit she said not, it was null and void. So if i don't take this refurbished unit, I'm out my new computer, an extended warrenty and get very little for my frustration. I have not had a working computer a full week since I bought it. And i'm paying internet service every month and have not had a computer working or hooked up in my home since April 4th. I'm beyond frustrated and mad. This company will not help me and the company I bought it from, Newegg said they can do nothing either. Who can help me???? I'm out over $600 and no one cares. They do not know what customer service is. This computer was a piece of junk from day one and I want my money back. I would never recommend an Acer to anyone. I do not want a computer from them, I want my money back.

Bought an Acer laptop for my son in April 2007, by November the LCD screen was broken, all blue - sent it back for repair at my own cost, now it is is April 2008, and screen is going again - no help for customer service - could not find any record of computer or serial number ! What a crock - what to do with this company - substandard product and does not stand behind their product. Circuit City is not better - they are pushing this computer - then won't assist as well - stay away from both !!