i bought a netbook for my friend for his daughter for xmas and on arrival at the till wa told i HAD to take out this whatever happens insurance. i explained that it was not for me and i did not need it as aas far as i was concerned the netbook is covered by a guarantee . i then looked on my bank details and money was taken out of my account, i therefire rang the number to cancel and told them i wanted to cancel it, he therefore told me i would have to wait until the money had cleared into their account and to ring back, i was unable to concel it on the phone and therefore went to my bank and cancelled it. i am disgusted that when you go to by an item you are forced to take out something that you dont want . i therefre will not be purchasing any items in the store again as i found it quite distressing after all i only wanted to by the item nothing else .