Purchased for xmas 2008 from sams club. Screen went blank. Called customer service line. Got tech who could barely speek english and had to repeat himself many times. He had me try to update the bios. Did not work. Had to call customer service again. Another tech who you could not understand. He faxed info on how to return item. Returned item as instructed. Contacted by repair center that stated that the LCD was broke and that was "Customer Abuse" which was not covered by the 1 year warranty. Contacted customer service. They stated the same thing over and over in broken english. I told them that my wife and I both have laptops (both dell) that we have had for over 5 years now. These laptops are carted in and out of the schools that we work in every day and used by handicaped children who beat and bang them. We have had no issues with the LCD or any other functions. The Acer One was used strictly at home on a very limited basis and sits on our end table next to the couch and has never been dropped or abused in any way. I told them that our work laptops endure 10x the abuse and they have no LCD problems. THERE RESPONSE WAS THAT YOU CAN DAMAGE A LCD SCREEN BY SIMPLY CLOSING THE LAPTOP TO HARD OR PRESSING ON THE CASE. APPARENTLY THAT IS THE ISSUE WITH AN ACER BECAUSE MY OTHER LAPTOPS SEEM TO HOLD UP JUST FINE. I QUESS IF YOU WANT A LAPTOP THAT YOU DON'T TOUCH - DON'T OPEN AND CLOSE AND PRETTY MUCH DON'T USE THE ACER ONE WOULD BE FOR YOU.------TAKE MY WORD DON'T BY AN ACER--QUALITY IS POOR AND MAKE SURE YOU HAVE AN INTERPUTER IF YOU CALL CUSTOMER SERVICE OR JUST HAVE THEM EMAIL THE SCRIPT THEY READ TO ALL CUSTOMERS