Overcharged for a virus on Laptop /tecs did not have enough education/told to get disk on acers never was needed/was held on phone long then got disconneted/ended up with 2 dicks that I would of been charged for????

I ordered a Acer Laptop computer for my wife while we are in Hawaii on a job assignment. The flex pay option was a great deal on a nice second laptop. I got a conformation email and thought everything was great right? Wrong, the email said nothing of a "verification" phone call, and with my message box full, they held up the shipment. Fine, I contacted them through live chat and they tell me to call a verification toll free number. Called the number while chatting and during business hours, and get the message that they are closed. The live operator is stunned and tells me to leave a message and I do.

Next day I get up and call them. They say they have cancelled the order because they couldn't contact me (tried once) because the order was going to a different mailing address and it was over 48 hours from the order date. I say fine can I just re-order, she says "No!" it's sold out. I tell her I called during business hours yesterday and you were closed, she says "yes, there was a meeting, you should of left a message because we check for them". I said I did and she basically called me a liar. As I left the message the day before I also sent them a email which was the same conformation email they sent me stating that there was not another requirement for me to do in order to get the computer, and they never even bothered to return my email.

I am done with them. All because of their meeting during business hours I lose out on a computer. How can a business the size of HSN have a meeting and shut down a department during the business day? Then call me a liar about leaving a message. You can't lie about that, it is recorded. I'll spend my money elsewhere.

Acer Complaint
I had faced problem in getting service for my Acer Notebook. There was lot of delay in getting service . Under desperate situation I contacted Acer Call Center Acer Service Center but could not get proper response or commitment. The delay was badly affecting my work. After lot of internet search, I could get email id of the Chief Customer Officer ([email protected]) . After writing to Sudipto Ghosh, I got revert from one of staff named Sudhin Dev ([email protected]) . Thereafter my long pending problem was resolved with sped and accuracy. I also found some of the email ids - like [email protected], [email protected], [email protected], [email protected], (I think nro stands for North Region, wro for West Region, sro for South Region and ero for East Region).

I got these Acer mail ids after spending lot of time in searching and browsing. Wanted to share with you, so that you do not face the agony and delay that I went through.

Dear Sir/Madam,

This is in regards to an Acer laptop, which I unfortunately happen to possess. Some important details of the same product are furbished below.


Bill number- 182-24182

Merchant- Croma, Rajouri Garden

Date of purchase- 13-07-2010


Model-Acer Aspire 5745g Ci5 40cm


S/no lxptx020440230338a2500

This is to bring to your notice that I have had a pathetic experience with your product. It has not been even 3 months since I have purchased the product and the 'RAM' has already been replaced.(for obvious reasons).

To add to my agony, even after this replacement, I was told by your technician today that the entire motherboard would have to be changed.

The laptop is in such a bad condition that it simply refuses to work!

The screen goes blank, it shuts down automatically, makes weird noises, etc.

To my amazement, when i requested for a complete replacement of the product, my request was turned down with the following reply- "Our company does not believe in replacing the product, only part5 would be replaced".

This is evident that I have been given a defective product altogether.

If this is the way a multi-national brand like yours works, then I would be glad to file a law-suit in the consumer court shortly.

No matter how big your brand is, I assure you that I would do my best to tarnish your image by word of mouth.

I feel utterly disgusted even by the very name of your brand now.

This laptop happens to be the first and the last product of your brand, that my entire family or my friends would ever buy.

On top of this, it is hard to lodge a complaint for a problem in your customer care.

What a non-sense way of dealing with your customers.

I seek an appropriate solution to the above mentioned issue, failing which I would be forced to take a strong legal action against your company and its attitude towards the customers.


Regards,

Aditya Shandilya
9717709480

I RECENTLY PURCHASES A DESKTOP COMPUTER FROM HARVEY NORMAN IN ERINA AND I HAD ONLY HAD IT FOR 2 WEEKS WHEN THINGS STARTED TO GO WRONG. I PAID ALOT OF MONEY FOR THIS COMPUTER $4, 500.00 SO ONE WOULD EXPECT THAT IS WOULD BE OK FOR AWHILE AT LEAST. I SENT IT BACK TO ACER FOR REPAIR AND THEY SENT IT BACK WITH NOTHING FIXED. I HAVE THE SAME PROBLEMS AGAIN SO THIS TIME I TOOK IT BACK TO HARVEY NORMAN TO ASK FOR A REFUND BUT THEY REFUSED. THEY DID SOME TESTS AND FOUND NOTHING WRONG. NOT ONLY WAS THE DISK DRIVE BROKEN WHEN I TOOK IT BACK TO THE STORE BUT THEY REPAIRED IT WITHOUT MY PERMISSION. I ALSO FEEL THAT I WAS MISLEAD BY THE SALESMAN INTO BUYING THE COMPUTER BECAUSE I THOUGHT IT WAS LIQUID COOLING BUT THEY ARE NOW SAYING ITS NOT. IM VERY CONFUSED AND DONT KNOW WHERE TO GO NOW. THE COMPUTER IS STILL PLAYING UP AND NO ONE WILL HELP. ANY SUGGESTIONS.