Acer Reviews
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holdenteam
August 31, 2010
level 2 techs
I bought an acer net book about 2 years ago.I had the net book for 10 months and the fan when out. I call that had me ship it in for repair.I got in back about 2 weeks later. Issue NOT resolved. I mail it back 2nd time for repair.This time they replace a thermal sensor. I get it back in about 2 week and the net book is running worse than before. I send it back for the 3rd time they replace the main board. I get the net book back today I turn on the computer and guess what...NOT working.They did not even open the net book. I had set a small piece of paper on the key board .It was still there. The computer will not reset the time and still freezes up. They put another bad main board in my net book if they did anything at all.I want a new computer now.
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bells.aka.belinda
August 18, 2010
service
acer aspire 7720g
when it was still under warranty i sent it in for repairs after the screen lost image and became very pixel fuzzy, after a snag of them sending it back unfixed, i eventually got it back in working condition. now that my laptop is no longer under warranty the same thing has happened. i received a quote of R3000 (inc) to fix it. not wanting to spend that money if the problem keeps repeating, i called acer to find out if it was exactly the same as what happened before. this is where it blows my mind. they have no records of my laptop ever being sent in. they say i logged a call and then cancelled it. well it didn't magically fix itself. then the next guy i spoke to told me that maybe they didn't capture my info correctly, that means they screwed up my name and the laptop serial number. seems suspect to me. all i want is someone to explain to me what the hell happened and what did they fix. its a pity that their service is so bad, i have always recommended Acer laptops to my students every year, i defiantly will not be doing so next year if they dont even know what they're doing.
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Flikkore
August 6, 2010
Every now and then, problem arises while booting and gets hang
Bought Acer laptop from Acer mall, Dickenson Road. Every now and then, problem arises while booting and gets hang. Only option i will have is to reintall the Operating system. Already, I have done in 3 or 4 times. This kind of quality is not acceptable from a brand new laptop.
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Ayanna Thomas
July 14, 2010
aspire laptop
We bought are daughter an Acer Aspire laptop for Christmas of 2009, after having it for two weeks her mother board burned out, after that sitting on hold with customer service for in hour we finally got through than we sent it in. It came back about a week later and they didn't or forgot to up load the windows 7 so we called back, and we were told that they would send the windows 7 disc so we could do it ourselves that took another week after getting the disc we realized that they didn't send the right ones so we called and informed them and we were told they would be at are home in five bussines days and they showed up two weeks later (after my husband called back and found out they were on back order) so we ran the disc and they didn't work so I called customer service back and I was told that my twenty-five days was up and I would have to pay to send it in and I ASKED TO SPEAK TO A SUPERVISOR !!! But there wasn't one on duty so I called back the next day and got the same answer than the woman started to tell me about how i got the windows7 disc for free and i should be greatful and I said for what it was Acer who sent it back without windows than I was hung up on and my daughters laptop still doesn't have windows 7 program!!!
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lvang
June 24, 2010
defect monitor/pixel
I just bought a monitor june 22 from ACER on line and it had the bright green defected pixel on it. Its annoying its bright and green u can see it clearly and Acer wont fix or refund my money back! its brand new, i bought it online! Are they distrubuting products that's unsatisfactory to the costumer and don't care as long as they get their money?
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alex brambila
May 17, 2010
Don't buy Aspire One
Bought an AspireOne netbook...worked ok for a little while, then it just stopped working after about 30 days- it wouldn't power up. So I sent it in to there repair shop. Four weeks later it arrived in a box without a packing slip or any explanation of what was done to the unit. After calling the company i was told that according to them a "liquid" was spilled on the unit and there would be a $99 repair charge! This was a very convenient story for them, the problem is that no liquid was ever spilled on the unit and after examining the return unit there is still no evidence of any liquid. To me it sounds like an excuse to charge $99.
Bottom line: the AspireOne netbook is crap - don't buy it.
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Clint Andrews
May 10, 2010
Customer Service/Incompetence
I required feedback from senior management in the call centre department including technical information on their hardware, however they failed to respond.I subsequently attemped on various occasions to contact their country manager(MD).All attempts to log 2 complaints via their Group Customer Services Department so as to attempt to assist in a problem resolution proved fruitless.After a month of persuing various personnel, who were apathetic and unprofessional, I visited the premises of Acer Africa.I thus corresponded with Acer Italy(their international Customer Services Manager is based there to which he reports to the president of Acer).I eventually spoke to the delagated representative of Acer Africa (The Group Customer Services Manager based in Italy was on leave and therefore delegated this to Acer Africa however this individual failed to respond himself, which belies a disinterest in this complaint.What transpired having discussed this with the Customer Services Manager at Acer Africa was that it was simpler and more convenient not to acknowledge that the core of the complaint in fact lay with Acer and therefore in turn passed the full responsibility to a third party retailer.The service issued was clearly appalling.
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JPissedOff
March 27, 2010
Repair Warrenty
So My cousin's dad bought a laptop at radio shack and paid for a repair warrenty from them for 150$, when they brought it to get repair they had to wait around 1 and half month once they get the laptop back the radio shack person says they replaced the hdd and they had to buy a recovery cd from acer the manufacturer, note: that when the laptop came back there was nothing on the hdd he couldn't boot up to os, it was just stuck at a windows 98 screen, then when he bought the recovery cd, it had an error on the 3rd cd, I checked around the site to see how to fix it and saw plenty of people saying it was hardware problem mainly the HDD, so radio shack repaired the laptop with a faulty 298gb hdd (acer was said 320gb) and when my cousin went to get it RE-Re paired, they told him to call acer lvl 2 tech and that acer will tell them how to send it back...
So he paid $150 and got his first repair that gave him a faulty hdd with 20gb less then the laptop should have with no os
paid another 20$ for the acer recovery cd just to find out it dosen't work
And now he will probably have to pay for the box and shipping to ship the laptop back to acer
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Elliotorin
March 10, 2010
Windows 7 Upgrade
On the 4th November 2009 I bought an Acer Aspire 7735G from the Argos Clearance Sale on Ebay. After firing up the laptop I found a slip in the box stating that I could claim a free Windows 7 Upgrade by going to "www.acer.com/win7upgrade". I navigated to the site and begun entering the details. It turned out that I, being in the UK, would have to actually pay £12.78 for "handling and shipping fees", but it still looked like a really good deal. I entered the laptop serial number, date of purchase, etc. and selected "Add to Cart". As I begun entering the "Billing Information" the computer restarted, as at the time it had a problem. This has been fixed, but afterwards I tried to purchase the copy of Windows 7 again, only to receive a message stating that the serial number had already been used for a Windows 7 upgrade and that I had to use a different one. So the company, "Mentor Media", thought i already had a copy, when in fact I obviously didn't, as I hadn't entered an address. I sent numerous emails to Acer via their Support site, which I now see as quite an bad name, given the service I got. I got a reply from someone who obviously couldn't speak very well, given some of their replies, attached as proof photos. Their English was very bad, but I understood enough to reply to them with details of my laptop and where/when I purchased it, etc. They replied, telling me the following:
"Regarding the issue you have informed about windows 7 upgrade, further to the details gathered we have registered the unit on your name with case reference number generated Case id 998288N.
Further you can try using the serial number for windows 7 upgrade and your issue should be able to be resolved . If still any issues please to e-mail back .
For further support please e-mail or call our Acer Technical Support Line on 0871 760 1000.
We appreciate your interest for sending us e-mail and will be glad to assist you further to the extent possible."
So I tried to register Windows 7 again, but to no avail. He then took six days to reply, and told me once again to call their Technical Support Line. I didn't want to pay 10p per minute for what was probably going to be quite a long call, so I looked on Saynoto0870.com. I found two alternative numbers, based in England, but which no longer work. So I had to pay 10p per minute. I was transferred to India, which was no help at all. I could hardly understand what they were saying, but worked out that they wanted me to contact Argos about it. Why? It was clearly Acer's problem! They also said I should contact Mentor Media (via email, as they don't have a telephone number here in England), so I asked to speak to someone higher up, hoping I could understand them better. I ended up speaking to someone else. They said exactly the same thing, but with only four days left (two being the weekend) until the deadline for requesting an upgrade, I was unsure as to whether I would get a reply in time. So I ended the call, with the supervisor happily saying "Thank you for choosing Acer!" Well, I certainly won't be choosing Acer again. The call lasted around 30 minutes, totaling about £3.00. I was put on hold three times, and the call ended up being a total waste of my time.
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crosman2007
February 25, 2010
Incorrect information
I bought an Acer Aspire AS7535-5020 laptop from wal-mart's website. The specs on this laptop on the website says that it's an AMD Athlon 64 x3 dual core @ 2.1GHz. I was very impressed, as well as it has a 256mb vid card and tons, and I mean TONS of other features. I was very impressed. I ordered it. Upon arrival, I looked at the specs inside the "System" in the control panel, it says that its an AMD Tution x2 Mobile @ 2.0GHz. I grew very upset that I was gypped a processor. So, the next open business day, I contacted Acer to see if I could get the problem fixed and quite possibly them send me another processor and I'll send them the old one. They told me, and I quote, "Sir it's supposed to have the turion" I told the guy that it says it on the laptop itself that it's supposed to have the Athlon, not the Turion. He asked me if that's the processor I wanted and I said yes. Put on hold again he came back and says contact wal-mart's website to resolve this issue. I contacted Wal-Mart's website, and they got back to me in a very timely fashion. I explained to them what had happened, and that I wasn't happy about it, but, wanted to see if I could get the right computer with the right processor. (ALSO: this system says it comes with a 320gb hdd and it came with a 280, no backup drives or anything detected) They took about 3-4 days, because they had to contact Acer as well. Well I read a little on the owners manual, and it says that my specific computer can come loaded with either a turion, sempron, or athlon. Back to the point at hand, they called me twice, once to get information about the PC, the second time to give me the update and what they can do about it. They told me that it IS supposed to have the turion, and that the Athlon is the model above mine and that has the Athlon. As upsetting as it was, I ate the large pill that I didn't want to eat, and told them that's fine, and oh well. They offered me a patrial refund of $43.94 for any inconvience that I may have been caused by this. I told them that's fine by me. Wal-Mart was VERY nice and kind throughout the entire process. Acer was quite rude and didn't speak English very well. My next laptop purchase will NOT be an Acer.
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