I purchased my Acer Aspire 6920 in September of 2008. In December of 2008 I was on the computer when everything went black. No lights or sound no power with battery or AC power. I had to have the mainboard replaced. They told me it would take 7-10 days. It was gone for over 3 weeks. They told me they were waiting for a part. I finally got the computer back and I was told it was repaired, that it passed their tests. When I got the computer back it would only power up with AC power. I called Acer again and they sent me a new battery. In May of 2008 I sent the laptop back to Acer and it had to have the hard drive replaced. Last week I booted it up to check my e-mail, I was on-line about 5 minutes when everything went black. It will not power up just like it did in December. I am by no means hard on my laptop. I think it is ridiculous that I have had so many problems with this laptop. I just got off the phone with Acer and I have to send it in again. I have not yet found an Acer service technician that speaks English. I would give the Acer Service Center an F grade. I have a real hard time understanding any of them. So far this computer has had the mainboard, the battery, and the hard drive replaced. Now I think it is the mainboard again. It is acting the same way as in December. My son has an HP laptop that is five years old and has only had to have it repaired one time. I dont see how the Acer laptops have such a high rating for products and service. I will never buy another or recommend an Acer to anyone.

I have very bad experience with ACER with regards to their customer service
or technical support.

I bought a new desktop and use it for barely about 7 months then a problem
came up.

The problem was that the PC would hang halfway while using. Tried to
restart the pc and the screen went blank while the hardware is running.
Called up ACER and after trouble shooting, they decide to send an engineer
to repair. The engineer came and said that the contacts between the
graphics card and motherboard was oxidised. So he used an eraser and did
some rubbing. Well thankfully this works fine.

Unfortunately, the pc started to hang after 4 months of low usage. Called
up ACER and the customer service's attitude was poor. An appointment with
the engineer was made. The engineer came and said that motherboard had some
problems and decided to replace it. He tested it and it was fine and left.
But after one hour, the pc started to hang once again. Called up ACER and
they said that I should do a system restore back to factory settings and
suggested using the Alt F10. Too bad, the pc hangs halfway while doing it.
The customer service then said that the earliest appointment would be next
week. Therefore I have to wait for another week before an engineer came to
fix the problem.

The engineer came the next week and this time, he said that the motherboard
was faulty once again and replace it once again. He left and this time,
guess what. Oh the pc hangs again after one hour. Called up ACER again,
immediately they called up the engineer and said that the engineer would
call me later. The engineer called and asked about the problems, he said
not to bother about doing anything as the hard disk is faulty. And he would
come in the evening to change it. Evening came and he came to replace the
hard disk. Oh how great it was, I was thinking, this should fixed the
problem. OH MY GOD, the pc can only be used for one hour again. And the
customer service is closed for the day.

Called up ACER the next day, Saturday, and they arrange for the engineer to
come on Monday. So hopefully the engineer is going to fixed the problem once and for all.
Another engineer came and said that he would bring the pc back to the service centre to do the repair.
One week later, he brought back the pc and it was working fine. After 10 days, the pc hangs again.

My overall experience is terrible. Could you imagine how long I have to be
on the phone to solve this problem? How many times of happiness and sadness
that I have to go through? How many times do I have to call up ACER to fix
the problem? How many restarting and waiting of the pc do I have to do?
Just not sure, how long do ACER need to fix the problem? This is a total
waste of time and resources on both me and ACER. I think, they are just delaying the problem
and wait for the warranty to end.

My advise for all: Although ACER has got good value for money products and
relatively cheaper than others on the market. Consider really hard before paying for trouble as the
customer service and technical support is so much poorer as compared to
others.

A very disappointed ACER user...

I have had my Acer Aspire one Netbook/Laptop computer for only 5 months and the left shift key came off. I was told that it would not be covered under warranty and they wanted to have my credit card to put a hold on it for $449 to fix the computer. I only paid $350 for the computer to begin with. It just needs a new keyboard which if I fixed it myself, would be around $30. I think it is ridiculous for them not to fix the keyboard under warranty and then to want to have the hold on the credit card for more than I paid for it new. I will not be buying another Acer product! I guess you get what you pay for as far as product and customer service.

No one buy Acer products!
I have had a laptop for week bought at airport. I am English but been living in Malta for 7 month. I am having problems with it.No one deals with Acer in Malta so nowhere to take it. They refuse to give me help by email. As cannot phone England coz cost a fortune from Malta also got hearing prob so cannot hear on phone. If someone ringing from England it 50p a minute so good knows how much it would cost me.

Acers website said my computer had 9 months left on my Warranty. I shipped it to the Repair center in Temple Texas only to have two calls from NASTY CSR's WADE and NICOLE both POS, stated they will NOT stand behind their product and denied my claim. The website makes no mention of what is or what is not covered. It only told me my model and serial # IS still under warranty. BEST to stay away from anything from this DISHONEST company, ACER!