I purchased an Acer Aspire desktop in July 2008 as a 2nd computer. I was going to purchase a Dell or HP, but the Best Buy associate suggested the Acer. About 2 months after purchasing it, I began to have intermittant issues with connecting to the internet. This kept getting worse over time and finally I took it into Best Buy and they diagnosed it as an ethernet issue. Since it was under warranty they sent it in for the repair and 3 weeks later I finally received it back in working order.

Then about July 23, 2009 I shut it down for the night as usual and when my wife tried to start it up the next morning it would not power up at all. I again took it into Best Buy and they thought it was a power source issue and would have to ship it to Acer for repair. However they told me since it was 10 days past 1 yr warranty I would be charged between $100-$150. Since this was my 2nd major issue I attempted to contact Acer directly to get them to do the right thing and cover the repair.

After over 30 minutes on the phone and being told there is nothing they can do since it is out of warranty, I asked to be tranferred to someone with authority to make an effort to do the right thing and assist me by backing up their product. After several minutes waiting for the transfer, the support person came back and claimed to be unable to transfer me and asked that I call back on another line. The first time I tried calling I was disconnected, and then the 2nd time the representative gave me the same line about being unable to transfer the call.

Not only does Acer manufacture an inferior product, but they again swing and miss with their customer service and basic common sense.

I have never had such a bad experience in my life. NEVER BUY AN ACER COMPUTER!!