I took my Acer PD116 Projector into acer to replace the bulb on 10 March. Sounds like a straight forward job right?
After Acer called the following day (12 March) to collect the projector, We got to acer and waiting 30 minutes we were told that the bulb was apparently the incorrect one and they requested an extra day to complete testing and was assured that they will courier the projector the following day to my business address and being a Friday this will arrive on the Monday (16 March).
Monday nothing arrived so I phoned on Tuesday (17 March) to find out what’s wrong and where is my projector. Only to be told that the bulb was defective and they now had to order the new part from Europe and it will take 7 days (Already an issue as when I took in the projector I was told that they have stock) So I spoke to the Supervisor “Stuart” who assured me that he would make it urgent and phone me back. Still waiting for that call. So I phoned the next day (18 March) again only to be stone walled by the call centre and no one knows who the managers/md is.
We went on holiday on 23 March for a week thinking I would give them a chance to sort their internal logistics out and when returning from holiday on 30 March I rang them up again and was very politely told that its ready for collection…..eish……I then proceeded to explain to the nice ladies at Acer it was for delivery 3 weeks ago. The ladies then promised that the projector would be delivered on Tuesday 31 March. Nothing was delivered by 2pm so I rang them again only to be told that the projector is ready for collection. So I explained again that it’s for Delivery and once again all details were taken and promised delivery on 1 April. At 3pm No Projector and I ran up again….Same story.
So this morning I phoned and spoke to “Mo” who had the same story and I lost it. Then he came back and said he would make sure it is with the courier’s collection but I just need to send him my proof of payment which I paid for Cash 4 weeks ago. This is completely unacceptable!!!
So today I’m driving through to collect the projector because everyone that works at Acer is completely and utterly USELESS – Cam I bill them for my Time, Petrol and loss of man-hours?????