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tsara
October 20, 2009
couldn't cancel within designated time because no one would answer the toll free number printed on invoice that you are to call to request a RMA
I purchased Acia Advanced for trial cost of $5-$6. I needed to cancel my order by a certain date or I would begin to receive a bottle every month. I called the toll free number at bottom of invoice accompanying my product, 888-247-5160, to cancel my order but no one ever answered the phone at that number. I actually sat at my desk doing work and let the phone ring at that # for 45 minutes. No one picked up. I tried the # several times at different times during the day...no answer. By drilling down with various addresses and phone numbers, I was able to come up with a direct phone number to 3V Marketing in Portland Maine. My first call didn't get answered, my 2nd call did. I talked to Jill, the controller, and then to Megan ... told them about not being able to cancel account because no one picked up at the toll free number, they kept asking how I got their phone number and if I had talked to customer service. I said if customer service is at 888-247-5160 then no, I haven't talked to them 'cuz no one picks up the phone!!! Jill sounded like a sweet gal..probably pretty young...I asked her if she enjoyed working for a scam company and asked her how she could sleep at night. I advised her to bail and get a job with some integrity and to never, never admit she worked for 3V Marketing!!! Then she asked for my phone # and told me Megan would call me back. I was hesitant to hang up but I did and Megan did call me right back. She credited two payments of $74.90 back to my card and cancelled by account with 3V Marketing. She, too, sounded like a very sweet young gal ... who I think was very hesitant to call me back, I might add. I doubt if either of these gals are aware of the scam business they are working for. I went on line to 3vmarketing.com and got the name and phone numbers of Eric Crouse, 207-347-5691 and a Ryan Dall, 805-643-1056, in an effort to get a street address for 3V Marketing. Ryan is at 1455 E Main St. Suite 200 Ventura CA. When I put in Eric's phone number in whitepages.com reverse phone the address came up as unpublished. I wonder why?????? I could have looked it up if I was willing to pay for the info. SO if you are having difficulty canceling your account with Acia Advanced..the magic number is 207-99-0553!! Good luck! (oh...I still have to check my account through the week to make sure the money is put back in my account. If it isn't, you'll hear from me again!!!) Also I did look up Acia Advanced on the Better Business Bureau website...they had over 700 complaints like mine and the BBB rating for them is an F.
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Jon Bosworth
May 4, 2009
Not what I ordered
I ordered the product, Acia Advanced, after I read that Dr. OZ had recommended it. I then learned (after I ordered it) that unauthorized charges are made to your credit card by that company, in that they place in the small print, apparently, that they are doing that, but I never saw it. I called as soon as I received the product (and the warning on the internet). I knew that I had agreed to the $5.95 shipping charge. When I called them they argued and wanted to charge me $60+ and finally gave me a return authorization number, but they said I had to include the original invoice which I never saw. I looked in the package envelope and there was none. I am returning the bottle unopened with a copy of my email order and the return number. I have contacted American Express and explained what was going on.
This is a scam and should be stopped. I just don't know how to stop them from hurting others.
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