I ordered a “Free Trial bottle” of Acia Berry Detox on April 10, 2009. I received the bottle and on April 25 was charged $87.13 for it. There is nothing on the page to indicate that I would be charged for this bottle if I did not respond in certain time frame.
This was on the order page: “If you decide you are unhappy with the product cancel at anytime. Our product will recur at a 21% savings of $19.95 off regular price, for low price of $87.13 with a fresh one-month supply of AcaiBerryDetox shipped every 30days from the initial order as part of our Auto Delivery program.”
The above would indicate that I had been charged for another bottle that was auto-shipped because I did not cancel my account but I have not received a bottle and it has been 45 days since I was charged.

When I called the number to get a refund I was told that they could not give refunds they were only the billing department, I spoke to Marian. She did cancel my account and gave me a confirmation number. I then asked who I would contact for the refund and she said to call the same number. I questioned her further and she admitted that the number would only get me the same billing department. So I asked her how I could contact the supplier and she said she did not know.

I did find an address and sent a letter to: Acai BerryDetox; 3007 Greene St ; Hollywood, FL 33020
and I made a complaint to the Florida Attourney General:
http://myfloridalegal.com/contact.nsf/contact?Open&Section=Attorney_General

Ruth
[email protected]