Shopped at Menlyn & paid by credit card-transaction was deducted from my account-not showing on their side as the lines went off. Understandable...Solution?-reverse & repay or check with bank and release merchandise? NO!

The cashier called a supervisor - we explained what happened-no communication with us as to what she intended to do-just something about having to reverse the transaction-which she tried to do by phone.. Not knowing what to do & not understanding the banking system she deducted a second payment. Asking for the manager-was informed that she was the manager!

Our merchandise was put at the back of the tills out of our reach - after stating that 'this will say here (until paid)'-implying we would ste@l it! She carried on-trying to rectify the situation-back in her office coming out now and then, handing me the phone-without telling me who I was speaking to. On request to keep us informed she just walked away. This went on for 2 hours (us standing at the till) She then informed us that there was nothing she could do... Obviously she knew that we paid(twice!)but we could still not take the merchandise & had to leave! (Did not even apologize!) No service|communication!

I took the initiative and went to Ackermans Eastgate to make paymet on my account, the consultant at the customer service counter refused to assist me as she said that without the card they cannot assist me even though I offered to give her my id number, she told me she was to busy to call the Head Office, so I walked out very disappointed with the service I received. I then found out that I have been ITC listed for R389, which I paid via EFT on the 23 May and was then R472.23 but I was not removed from ITC, I was trying to buy a car and was told am written off as a bad debt. I want to be removed from ITC as I have made a payment, they are quick to list you but do not delist.