ACN Telecommunications

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Category: Services

Contact Information
California, United States

ACN Telecommunications Reviews

tjordanmsw June 24, 2011
Unethical service
I ordered home phone and internet service. I had not been told the phone was a VOIP system (which does not work with my home/ADT security system). Within about 9 days of ordering service, I tried to cancel it. They wouldn't let me (telling me there was nothing to cancel because services hadn't been activated). I told them I didn't want my phone service activated because my home security then wouldn't work. They basically said "oh well". They also told me that I was now under contract, having had to cancel service within 3 days of placing the order; and that I would have to pay a termination fee of $200+. They also told me they would not stop the porting of my phone number, and that once they had it, if I was to cancel with them, I'd lose my home number. When I asked for a supervisor, they told me they'd have to "open a case", and I would have to wait 'til 6/24 for someone to call me back. On the morning of 6/24, I called, after having heard from no one. They said I needed to wait 'til the end of the day. At 4:30 p.m., after hearing from no one, I called again and was told the office was closed. I am now left with no home phone service or security system through the weekend. Both Time Warner and Verizon said I should have 30 days to cancel after placing an order, but ACN only gives 3 days. This has been the most awful experience I have ever had.
reff April 27, 2010
Multi-Level Marketing
I signed up for ACN about a year ago. I was invited by a neighbor to attend one of their meetings, my mom and I both went. My mom does several other Multi-Level Marketing businesses, and she's been doing really well with those, so we thought we would check it out. When we went to the meeting they showed the infamous dvd with Donald Trump on it, that was their biggest selling point, they dropped his name again and again during the presentation. After that, they had one of their top SVP's(Senior Vice President) which is the highest level you can get. He was only 26 years old, and lived in a nice house, and was filthy rich. And he made it very clear too, he kept talking about how much money he has and how nice his house is and all the cool gadgets he has, blah blah. He was way cocky. So naturally I was impressed to see someone only a few years older than me who already was making tons of money. When we found out it was 499 for the startup fee, we pretty much told them "don't call us, we'll call you." But after several meetings with our neighbor and one of his upline, we signed up. They kept saying that it's only 499 to sign up. And that's true. However, in order to become qualified to make any money and to start moving up the ladder, you have to get 5 points. Each service, depending on what kind it is, is worth about 2 points. So they brokered us 2 cellphones with T-Mobile, DirectTv, Landline, a Verizon wireless air card, and the new video phone. Now I'll admit, I think they have something going with the video phone, but you know that as soon as that starts launching off, apple will probably come out with a hi-tech way awesome video phone. So we were now qualified. But we were stuck in 2 year contracts for all the services they brokered. After doing extensive research, we realized that getting the services brokered through ACN wasn't any cheaper then getting them from the company directly. So pretty much no one that we talked to about it wanted to sign up. Because they already had phone service, and although they could just transfer their service to ACN and keep their same provider, they would have to cancel their contract and sign a new one with ACN. Yea Right!! Of course our upline didn't tell us this part.

So now we're stuck in contracts for crappy cell phone service and a ridiculously expensive wireless air card. The cell phone is through T Mobile, and where I live, T Mobile has bad service, and the air card is a complete joke, you have a 5 Gig limit for 59.99, YEAH RIGHT!!

Now we're coming up on our first year, and our upline calls us and tells us our YEARLY fee was gonna be due. WE HAD NO IDEA ABOUT A YEARLY FEE. It was 160.00 if I remember correctly. So I pretty much told him to bite me, and that he can forget about keeping us in ACN. He gave me the run-around about how important this was because of the economy, and that this business is the only way to make any decent money. All we did was invest money in it, and didn't make a DIME. So we're no longer in ACN, but still stuck with the brokered services for the remaining year.

STAY AWAY FROM ACN!!!

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