Across USA Moving

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Category: Services

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8112 Chancellor Row, Dallas, Texas, United States

acrossusa.com

Across USA Moving Reviews

EdwJ45 January 15, 2010
Scam
OK, so I got an estimate for a move, be prepared for them to scam you. The price of my move ended up costing $2100, as opposed to the $1290 I was quoted. They basically add on fees everywhere they can. Their own driver told me that they use extra small dimensions when you tell them what furniture you have, so that they can then add fees when they come pick stuff up. So add about $400 there They also charge you extra for each step they need to go up, because apparently when I say 3rd floor, the number of steps per flight needs to be 7. Seven! since when does it only take seven steps to go up an entire floor? so add about 75 per flight there. Whatever, those things don't bother me as much. The main reason I went with them, and rushed my move, was because the person who quoted me, Holly, promised the delivery date I needed, and I have several e-mails confirming this. But obviously, they had to disappoint here too! She told me they could deliver in 5-6 days, so I was happy about that, I could have even flexed to more than that. But it took them almost TWO weeks. I slept on the floor without any of my property because of them. When I called to speak to the manager, he promised a call back and never called. Even worse, when they finally arrived, late of course. They couldn't get three of my most important pieces of furniture in. Wouldn't even attempt it, they said they were professionals and could just 'tell' it wouldnt fit. I asked about lifting it through the window, they said they wouldn't attempt that either. So that all they could do is leave it outside on the curb. I had to get a storage for these items.

Pretty bad right? well to make matters worse, two of my paintings were damages, and so was my bookshelf, my small fire safe was open (I locked it) and two collection knives were stolen.

Stay away from these people, not only do they make things terrible, they won't even address anything.
December 2, 2008
Bad service
On August 20, 2008, our son received a quotation from Across USA Moving and Storage Company of Dallas, Texas (US DOT: 1489126, MC: 560670, Registration #: Txdot-006095954) to move his household goods from Las Vegas, NV to Denham Springs, LA. The quotation reference number W543502 was for $5, 967.30 to load, transport and unload an estimated 1747 cubic feet of goods. As our own estimate of the volume of goods was 1630 cubic feet, this estimate was within 10% and seemed reasonable. As a 50% deposit was required prior to pick up, a check for $2, 983.65 was mailed to the moving company.

The moving company truck arrived at our sonÃ�¢ï¿½ï¿½s house in Las Vegas on August 30, 2008. Prior to loading the goods, the movers insisted that our son sign documents that had not been completed (Revised Written Estimate, Interstate Household Goods Bill of Lading, Packing Materials and Labor Price List) After the papers were signed the movers loaded the truck and then they filled out the papers to read that they had an extra 450 cu. ft.of household goods, consumed over $660 of packing materials that were not used and charged for 30 man hours of labor although loading of the truck was included in the original quotation.

When they delivered the shipment, they would not unload until the full amount based on the excess charges was paid. They demanded $5336.33. We had already paid them $2983.65 on August 21. We were told to file a claim with the company for reimbursement.

Upon measuring the goods in the trucks when delivered in Denham Springs on Sept. 21 the cu. ft. was 1628 minus 9.417 cu ft. which did not belong to us. It was also obvious that the packing materials charged on the Packing Materials and Labor Price List was grossly erroneous. We have detailed these excess charges to Across USA and their Claims Management Company in two certified letters.

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