this place is a joke, this site takes calls from verizon wireless customers, thru out the whole 3+ yrs i worked there, they promised raises and incentives then said its a lose lose situation either you break vzw policy to hit incentive or you lose out on incentive, , they would change your timecard and not have any excuses for doing so, , then would say well i dont have any proof it showed diff times, , so theres no way to change it back, , also they would miss days you were supposed to b paid and if you dont catch it they wont tell you it was in error, , also management messing around with other management, also operation managers smoking weed with the customer service agents, , also leaving the workplace during work hours to smoke weed too, also we had many reps who were taking customers info down and later on ordering phones and accessories and sending them to random addresses just to turn around and resell for their own profit, , , the workforce will stand behind you if you are on the phone for to long with one customer, and tell you that you need to get them off the phone asap and they dont care what you do, i was told to transfer to tech support and financial services all due to they didnt know answers the customers were asking; about bill or wanting credits, this is just the beginning, they have upper management wearing see thru clothes and when the majority of them bend over next to the agent their thong is showing, how unprofessional this place is is just ridiculous, the biggest part though is pay issues, , they have allot of issues and no one in the site can answer any issues due to pay due to they said its jamaica or mexico who handles pay, pretty much just pointing fingers elsewhere, , they have reps taking down the local customers info and calling them and meeting up with them after work, conflict of interest the old general manager was dating the assist manager, the assistant manager was hiring the operations managers, who are now smoking weed and drinking during work hours with agents