Hi all! I just found out the CEO and owner.. and found their email addresses! :)
I sent off a "nice" little email to our friends out there in their cushy little homes explaining how terrible their company is... I doubt it'll do anything but hopefully it'll rock their boat a bit that one of the "pee-ons" was able to get their private emails! haha! :)
below is my email:

Dear Mr. Leafstedt and Mr. Atkinson,
I am writing to you in regards to some problems I have encountered with your company, ACS. I have a college education loan with the company that in May was bought from Chase and ever since there have been nothing but problems. I am not one to complain but this has to be brought to your attention.
As soon as my loan went to your company, I paid my bill ON TIME through Electronic Transfer with my bank, it was paid and accepted by ACS on time, BEFORE the due date. However, I got a phone call that I never paid my bill and that I was being sent to collections. After hours of dealing with terrible customer service and trying to speak with managers but clearly just being handed off from person to person and never really getting the manager I asked to speak with, we were finally able to prove this was ACS's mistake. We faxed over proof THREE TIMES that our payment was made on time.. this was done by both my husband and I, as well as our bank itself. Finally, it was dealt with and we thought maybe the worst of it was over. In the meantime, my husband and I did, however, do our research on your company and found out we are not the only ones who have encountered these issues. And not just similar issues but the EXACT same ones. My husband and I hoped we would make it a month or so before we would have to deal with another situation like this again, but we were wrong. Just this morning (6/22/10), I got a phone call that I was "late" on my payment. However, the payment was made and accepted through our bank's Electronic Transfer on June 3rd and accepted on June 4th, but once again, never applied to my account. This is outrageous!! I called again and was told there was a problem on our bank's end but this is not the case. This was a flat out lie that was made up by your customer service team to cover up the fact that they are making mistakes left and right. It seems your company has a tendency to "lose" payments and just not apply them to accounts. This is absolutely absurd!!! You can not have a company who does this! I understand the economic times are tough and you need to save money in order to make money.. but you've got to hire capable, competent accountants who do their job appropriately! Something here must change! I'm begging you.. I understand you guys are making tons of money and that's probably all you really care about but in order to truly have a successful company you've got to care a little bit and do business the right way. This is NOT the right way. Your employees are lying and cheating and pretty much incompetent.

Thank you,
Kelly

****
if you all would like to email our friends at ACS -- here are their emails:
[email protected] -- CEO, Douglas Leafstedt, phone # 1.310.513.2700
[email protected] -- Owner, Drew Atkinson, phone # 1.310.513.2709
-- not sure how much it will help.. got the info from jigsaw.com -- free to join but you can only get 2 contacts before they ask you do get "points" or something to get more contact info.. so use your points wisely! :)
Good Luck fellow ACS haters!! :)

Second time I have complained.
Keeps calling with foreign accent wanting to settle on legal suit against my social security number.
Said I Owe money from a check cashing place.
I am really getting tired of this.
Can't anyone track these people by phone numbers.

I have had the WORST customer service with ACS- I hardly know where to begin. I have spent hours of my time on the phone with them, having people either tell me A) they cannot resolve my complaint (so basically, telling me "too bad"), or B) telling me they have done whatever I'm requesting only to find out later that nothing changed and nothing was done. Their website is not user friendly and their emails are confusing, sometimes contradicting themselves. They have an extremely slow processing time, and the excuse I heard for this from one manager I spoke to on the phone was that "we're a big company". (I work for a large, national company as well and we still have rapid processing times.) One "manager" I spoke to on the phone, Eric Hall, gave me his email address to follow up on something with and has failed to contact me back despite multiple emails. When I have called and asked to speak to him again I am told they can't connect me to him unless I have his direct extension, and then whoever else I'm stuck speaking to, the "manager" for the day, isn't able to help me anymore than he did. I am so frustrated at the amount of time I have to spend on the phone with them or at the fax machine, knowing there will be no compensation for MY time spent navigating their system when the problem is theirs. I could not recommend more strongly to others that they avoid using this company.

Called me 10 times in the last 2 days. They say they are from

ACS Consolidation Service, they are not. ACS is for student

loans. They probably told me this because they ran my SS# and

information and thought I would believe that they were

legitimate. When you ask them a question they just keep reading

a script. They do not speak english very well. I asked for a

phone number, their address, and their names. They gave me some

very generic english names like Danny Johnson and Phillip Brown

even though they speak with very heavy eastern accents. They

would not give me a specific address, they just said they were

from NY. A supervisor got on the phone and said when I lived at

my old address I had taken out a loan on the internet. He began

repeating my full SS# and references that I had put down. I

never had taken out a loan on the internet but I had applied for

one. Apparently my information is not secure and now some scam

artist has my personal info. Learn from my mistake- don't ever

put yourself in this position, never give out your personal

information on the internet even if you are in dire straights as

I was. These people won't stop and now I have to worry about

identity theft as well.

Have called r/t getting my form to get my taxes done however am told I need to go to a site to get the info however all the information I have for the site keeps telling me that I have incorrect information and will not let me get needed information----ALL I WANT IS A FORM FROM YOU TO GET MY TAXES DONE---just send me one--never had a problem before but now that my loan is all paid off you are giving me problems---WHY?????