***Note*** I actually bought my product from them in 2002, but I did not find resellerratings.com until today. So everything I experienced below was from 2002, not 2005. If I had found this website in 2002, I would have come here to give them my review then. Thank you for your understanding.
This is the online store responsible for me being afraid of buying things online. They had the worst service ever. I bought my A928 Intel™ "DeskNote (ECS Ibuddy notebook) from them in September of 2002. When I got the laptop, it crashed on the first try of turning it on. Then, whenever the laptop was on for about 15 minutes a blue screen would pop up. I tried calling and emailing them (I still have ALL the emails) and they weren't too nice. It took them a while to respond and when they did respond, it went EXACTLY like this (from one of the emails they sent me):
"Check components inside, make sure no loose cables, no
PCI cards out of socket. Reset Power plug on
Motherboard."
For one, this guy was crazy for telling me to check compononets inside the laptop. That would mean I would have to open it, and that would definitely void my warranty. I did not want to void my warranty by opening it so I emailed them back. After a game of email replies, I finally decided to get an RMA and returned the laptop to them for fixing after only about a week of receiving the laptop. And of course, they only cover one way shipping, so I had to pay for the shipping to them myself.
The story is not over yet. When I finally received my laptop again, I assumed that it would finally be in great condition. Then I turned it on, and got the EXACT same blue screen after about 15 minutes of the laptop turned on. I emailed them, and by this time I was pretty annoyed. I spent 40 dollars on shipping it back to them and for what? Nothing was fixed and the replies were still very rude and not very helpful. They were not helpful in anyway and their replies were short and ambiguous. I then asked for a refund (which could not be done) and or a replacement for the laptop. They agreed on replacing my laptop and for another 40 dollars, I sent it back to them for a REPLACEMENT. What they didn't know was I made a marking on the chassis of the laptop with my fingernail. It was something you could rub off, so it didn't void the warranty or anything, and it would prove to me whether they replaced it (as they mentioned in their reply) or if they returned the exact same laptop I had troubles with.
When I got my "new replacement" laptop, I checked for the mark I made, and sure enough, it was there. They didn't replace the laptop as they said they would. By then, I emailed them back about it, but got no replies so I just got fed up and just worked with what I got. Sure, it was now working (finally, after two tries!) but they clearly stated they would replace my laptop and I did not get that replacement.
So, this just goes to show you how bad of a company this is and how shady their business is. To this day, I feel like I have been robbed and I still get angry thinking about the way they treated me as a customer. I hope that since this incident happened way back in 2002, I hope that maybe perhaps management has changed and that they have better customer service. However, I would still never EVER recommend this online store to anybody because of the service I've been given. I'm glad I found resellerratings.com so that I can finally let people know about this company and I can finally get it off my chest. My new choice of an online store is now newegg.com, and if actonlinestore.com reads this... you guys should order stuff from them and learn what it means to have customer service! :(