active green and ross sheppard ave

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Category: Automotive

Contact Information
2115 sheppard ave east, North York (Toronto), Ontario, Canada

www.activegreenross.com

active green and ross sheppard ave Reviews

Tman1980 July 6, 2011

incompetence

In addition to my other MAJOR complaint on this repair station, I have witnessed or been a part of 4 other VERY bad signs these guys do not know what they are doing or gouging people inappropriately.

While I was at this location in May 2011, I dropped my car off for an oil change. The mechanic that went to get my car to bring into the garage goes out to my car, then comes into the service area and tells me my car wont start and seems to need a new starter motor. I go out to my car and the keys are in the ignition still and I turned the key and the car started right up, just like always. I didn't question it at the time as I thought maybe he just didnt turn the key far enough but as a MECHANIC, why would he be telling me I need a new starter before trying to start the car a second time!?!?

While I was now waiting for my oil change, another customer came into the store and asked point blank if the location does transmission work. The manager at the desk asked whats wrong and the customer said it feels like his gears are not engaging properly in reverse. The manager immediately said it sounded like the guy needed a new engine. The customer's response was "how do you possibly know I need a new engine without looking at my car or going through some kind of diagnostic?". The manager responded that they do not do transmission work and recommended he go to a Mr. Transmission. I found the interaction amusing but realize now that this appears to be this store's process. Immediately jump to some kind of crazy, costly repair job needed for every issue.

My 3rd issue was in January or February when I had an oil leak. I didnt know where the leak was coming from. The manager, same guy every time, replied that it sounded like I needed a gaskeyt replaced on my oil pan. We went out to my car on the hoist together, something I do every time and recommend to everyone, and looked through the engine. The leak was NOT coming from my oil pan, it was actually coming out of the side at the top of my engine and appeared to be the coolant intake gasket, which I had replaced previously. We went back in and he gave me a quote, without looking anything up anywhere, of 800.00 plus tax. I told him that seemed high as I had it done before a few years ago for less. He immediately said 700 cash would be ok. I told him I would think about it and left. I called ONE other repair station and they quoted me 600.00 all in to do the job. RIPOFF!!!

My 4th issue with this location was about 2 years previously when I went in for another oil change. I dropped my car off and got a call that my oil plug was stripped and could not be put back on, needed a new one. This yturend my 30.00 oil change ito a now 70.00 job when it was done. I later found out that the replacement plug should have been a fifth of the cost but how could I take my car without an oil plug in it??

These guys are rip offs and either don't know what they are doing or are out to gouge you at every turn. DO NOT USE THEM!! YOU HAVE BEEN WARNED!!!

Tman1980 July 6, 2011

fake work, faulty work

On May 24, 2011 I brought my 2002 Grand AM to the active green and ross location at 2115 sheppard ave east. I brought my car in for a simple 24.95 oil change. During the oil change, the guy at the desk comes back into the waiting room from the garage and tells me that my brakes appear to be seized. I told him immediately that there was NOTHING wrong with my brakes. My brakes were done about a year and a half earlier, both front and back, full calipers, rotors and pads. There was no rubbing, vibration, noise, reduced gas mileage or otherwise with my car in the last 3 months (I track my mileage every fill up and have basic mechanical knowledge to know the signs of brake wear). He was adamant there was an issue and told me to come look, he would show me what is wrong. We went into the shop and the mechanic and Manager are the front of my car which is up on the hoist. He tells me that my "tires are not spinning like they should when on the hoist" and that "it appears your brakes are partially seizing up". I again told them that there was nothing wrong with my brakes. He continued to press and asked me if he could do a brake inspection in front of me. I said sure and at this point he took off my tire. He then tried to tell me that my pads were worn down and that my rotor was "blue" and looked "extra worn". I looked him right in the eye and said that there was plenty of pad left (there was, I know what to look for as I changed the pads myself before) and the rotors looked fine. He was adamant and asked if he could do one more test to "prove it" to me. I said he could do the test. He then clamped the caliper head with a large pair of pliars. When he clamped the caliper in and then let go, the caliper was fine. However, the second squeezing he did, shot out fluid all over him. You should have seen his face at this point. He unintentionally broke the seal inside the calipers when he squeezed them in front of me!!! I then spent the next 30 minutes arguing with him (because he now said it wasnt safe to drive the car with that leak) over the repairs needed. He eventually agreed to repair the caliper and was NOT happy about it. I thought it was over. It was not. Fast forward to July 5th and I am driving home and my brakes FAIL on the highway!! I bring it into a different shop and they go through my brakes and tell me I have oil in my master cylinder which has damaged the seals in the entorie braking system of my car!!! The guy at aticve green and ross put oil, not brake fluid in my brake lines. ANY MECHANIC will tell you that if that happens, it is a disaster waiting to heppen as your brakes WILL FAIL, its just a matter of time!!! DO NOT GO TO THESE GUYS!! I have 3 other stories, 2 from that day and one from a few months earlier at this location that should have warned me not to go to them. They are either incompetent or they are trying to gouge people for repair work that is not necessary!!! STAY AWAY!!!