In my experience, the ActiVHeat company has essentially no customer service. I have called their telephone number repeatedly and left voice-mail messages, and I have emailed their customer-support address numerous times. Despite the fact that I have an obviously defective product, I have received no support from them at all. I did receive *one* email message, which acknowledged the problem and promised a resolution, but nothing further ever happened. The complete reply I received is as follows:

We’re going to send you out another battery pack this week.
Sorry for your trouble.
regards
Simon Richmond
ActiVHeat Apparel
Adventive IDEAS LLC

Following is a log of my attempts at resolving this issue:

3/14/2011: I sent email to [email protected] describing problem
3/17/2011: I called customer-service number and left voice mail
3/21/2011: I sent email re-iterating problem
3/25/2011: I called customer-service number and re-iterated problem
4/5/2011: I emailed again, with more irate message
4/5/2011: I received the above email, acknowledging the problem and promising a solution
4/5/2011: I emailed a reply, thanking them for agreeing to take action
4/18/2011: I emailed, asking whether replacement has been shipped
5/2/2011: I emalied again, further asking whether replacement has shipped
5/9/2011: I emailed yet again, demanding a tracking number within a week
5/17/2011: I am posting this log of what happened.

I sent the faulty battery back to the company with ALL their required paperwork. They promise a turn around of 14 days yet it has been over a month and they will not return my phone calls, faxes, or emails. You can only leave voice mail as no one answers the phone. I spent 200.00 on the jacket as a christmas present for my husband thru Brookstone and the battery only worked for a few days. It is supposed to heat the jacket. It does very well but is useless without the battery. If this is the quality customer service they have, I certainly would not buy any of their heated apparel.