My first mistake was taking my car to the dealership for servicing. But because I needed to do that in order to preserve my warranty, I was stuck with it. I brought my car in for a routine service job (scheduled maintenance). Came back to pick it up 8 hours later and found that my GPS, which was hidden in the arm rest had been taken. After speaking to a useless Service Manager, who assured me 'something would be done' failed to get back to me after a week. After a scathing letter to the President of Acura in Markham, I was told that 'there is no way one of their people would have stolen the GPS; the technician that serviced the vehicle is a senior mechanic, and would never do anything like that do jeopardize his job'. So with that response, they immediately rejected my request to have the unit replaced. I have vowed never to return there and I strongly suggest everyone restrain from going there. But if you have to, I would suggest having them sign a waiver that acknowledges all the contents in your vehicle. Dumb asses at Acura in Markham...

I dropped off my car at Acura in Markham on Jan 5 for oil change. When I picked up my car, there are some paint scratch on the driver side door, few inches below the handle, horizontally, and around 3-4 lines. I took some time to inspect it and see if it's just dirt. I feel it with my skin and some scratch came off. When I see it sideway, I saw a dent. I went back to the dealership immediately and told the service adviser about it. He took a look and said the car (white tsx) was dirty when I dropped it off so they couldn't do anything about it.

Long story short, the rep was willing to polish the paint. I asked him how the dent can be fixed, he told me to come back on Monday (Jan 7) for an estimate. I went on Jan 7 and called him back on Jan 8. He said the dealership is not going to do anything. I asked to meet with his manager and I met him today (Jan 14).

As you may expect, the manager said the same thing and wasn't willing to be responsible. He said his employee (the service rep) wasn't in and therefore can't really debate, so I told him I would come back again tomorrow morning.