Acura asked me to send my 2006 Acura MDX to this dealer to upgrade the transmission software. I sent in my car and they did service. The service mamger called me and told me that my car's air filter needs to be replced. I said that I can do by myself. They then asked me to pick up my car. Right after I got my back, I found that one power window completely lost function. The window dropped down. I sent my car back and they fixed it (even not perfect, because when open or close the window, it has a big noise), but that service mamger said to me that "you must let us to do it if we told you to replace the parts". I realized that the dealer did something bad to my car and they made power window lost function. In about 2~3 days later, I found again that horn did not work, then found out all wheel control, including cruise control and radio control, lost function. I asked that dealer to fix it but they refused to do so. I then called Acura customer relationship office, they did not help and the mamger had a very bad attitude.
Never go to that bad Acura dealer, and never purchase Acura!!!

I would like to make a complaint and find out what my options are on this matter. First let me say I own a 2004 Acura MDX, this is my primary family car. I have 4 children and use this car to take my kids back and forth to school and to buy groceries. I have never had any problems with this car it has always worked great. Until I took my 2004 Acura Mdx to have my brakes replaced because they didn’t seem as responsive as they were a few years back which I am sure is normal wear and tear. I took my MDX to Acura of Pleasanton California. They were nice and gave me a courtesy car for the time being. When I got my car back it was one problem after another. The VSA light would come on and my car would veer to the left. They replaced all VSA sensors and they somehow found a problem with the transmission torque system. This had never been a problem before. It worried me that I use this car with my little ones and this was happening. I took the car back and forth a few times and then finally got it back after what seemed like 3 weeks of back and forth. So when my husband brought it home I tried it out and the steering wheel was off, ( the steering wheel was not aligned) you had to turn the steering wheel to the left to drive straight, and I noticed a rattling noise in the dashboard area on the driver’s side everytime I make a turn. I had never heard this rattling noise in my car before, so I thought that it was odd. At this point I am thinking this is just ridiculous, how do you give someone a car back like that. This shows how careless they are. What if it was something else, are they playing with people’s lives. I started to become nervous about taking it to Acura again but they made a mistake and needed to correct it. We took it back and they fixed the steering wheel only. I got my car back and then everytime I would turn my steering wheel to take turns or speed bumps my stereo speakers get this loud scary zappy popping screeching sound, I don’t know how to describe it but it’s horrible. At this point I am horrified to have to take my car back there and I was thinking how much more could they possibly mess it up. I waited a few weeks hoping the problem would just go away but I did not so we took the car back to Acura and they wouldn’t fix It because they couldn’t find anything wrong .Finally until the last when my husband went for a drive with the technician he heard the noise. Isn’t that convenient, it happens everytime I drive and my 4 little ones all get scared and can’t even listen to music or watch DVDs. I would say its temperamental some days it works and today I could not listen to anything on it. Acura of Pleasanton wanted us to pay for diagnostic for this problem and I cannot comprehend why. They were the only ones who have been working on my car and I Never had any stereo or speaker problems until I left my car with them. I know they messed it up. Daniel Hines that works there had the nerve to say that maybe my cell phone is making this occur. I cannot believe this. I don’t use my cell phone while I’m driving with my children or anytime I am driving. You can’t blame this on something else. Is this the common procedure what they try to do and make it seem like the customer is causing the problem to cover their incompetent errors and messing up customers vehicles there at Acura of Pleasanton. Acura of Pleasanton caused this and I would like my car in the same condition as when I originally took it to them the first time. This is so unfair, how could they get away with doing this. My 2004 mdx worked like a champ before taking it to them. Now my car has speaker problems and a rattling noise in the dash on the driver side which they claim to be the motor mounts because supposedly one collapsed and I need to pay them seven hundred dollars for them to fix it. Is it normal wear and tear for a car that is driven around town only and never had any major accidents to have a motor mount collapse? Is it normal wear and tear? Either they did something, or maybe it’s a defective motor mount I can’t see a motor mount just collapsing all of a sudden after I had been taking my car to them. I even suspect they purposely or maybe accidently messed up my car, and they are acting dumb about it. All I know is my car was a great car before I took it there; this so sad now I'm stuck with these problems. I am a very upset and a displeased customer. I was hoping the problem would just go away and maybe there is just a lose wire from the work they did. This problem is not going away. I figured it’s time to take the next step and Acura of Pleasanton needs to be held accountable. We would greatly appreciate it if you would contact us and let us know what we need to do to get this problem resolved. We tried to speak to the manager and he was unhelpful and blamed the problem on the cars age, mileage and wear and tear, which I disagree because we never had any problems before and the car was in excellent running condition. We are highly considering seeking legal action if this goes unresolved. I am uncomfortable taking my car back to Acura of Pleasanton for any service for fear of car safety of for my family. I really feel that Acura’s technicians, service advisors, and manager need a lot of additional training. I don’t want this issue to be swept under the rug like all the other incidences I have been researching about Acura of Pleasanton. There is a major issue with the service dept.
The only issue before any service was brake pads needing replacement
After the service for front brake pads being fixed then 3 VSA sensors needed to be replaced, Torque transmission system replaced, steering wheel miss aligned, motor mount collapsed, rattling noise in drivers side, speakers not functioning properly

I've gone through four transmissions, averaging about 30, 000 miles each. Now Acura won't make it right.

I can say that they are bunch of liars. Especially when it comes to service.
They refuse to fix... even check your car for free even if its under warranty if you don't service your car at their shop. Customer relation manager also is not a big help.
STAY AWAY OF THAT DEALERSHIP.

We purchased a used Acura MDX w/warranty earlier this year from this dealership. The actual purchase process was fairly standard, however the service has been less than stellar. Most recently we returned the MDX to the shop for regalur oil change and to investigate possible problems with the transmission. We had been expereincing an intermittent grinding sensation while going uphill. In addition the Service Enigine soon light glowed. I had a local AutoZone check the errot code for the light it indicated some sort of tranmission failure.

While at the dealership being checked, the service department indicated they could not locate any faults and suggested bringing it back when it gets worst.

So a few days goes by and it's getting worst. Of course now it has gotten worst. Concerned my wife contacts the dealership to arrange time to drop off the vechicle and be supplied with a loaner. To our suprise the dealership does not want to supply a loaner car until the problem has been diagnosed. This process will take approx an hour!! My wife, nor I have time to sit in their waiting roon for them to diagnose the issue. It seems a proper service response would be to take the vechicle in and supply the customer with a loaner, especially since this is a return visit.

I am personally dissatified with ACURA at this point.