Admiral Services
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Category: Home & Garden
Contact Information Houston, Texas, United States
Phone number: 281 839 2393
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Admiral Services Reviews
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Jessica1990
June 19, 2011
faulty parts, over priced
Admiral services came out to fix our air conditionar unit on 6/13/11. They changed out the converter. I am writing this for my husband who owns the home in houston so forgive me if I do not sound like I know alot about ac units. They charged us approximatetly $649 to fix this converter part. They were very difficult on how we could pay considering we live in a different city 3 hours away from the house we own. That was the first nuesence. A week later we got a phone call from our tennent explaining the ac was broken once again! Fed up we called another ac repair (AIRFIX LLC) they were out there within 45 minutes! Not only did admiral have horrible cutsomer service that day but they used chinese parts on our ac unit. The parts had already expired within on week. AIRFIX LLC fixed the faulty part for $200, a whopping 300 differnce from admiral services! They were very helpful on helping us pay over the phone and we had a brand new AMERICAN part put into the ac within an hour. The services were terrific. With all of this being said DO NOT USE ADMIRAL AC REPAIR!!! They will rip you off and put chinese fake parts into your ac unit!!!
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November 24, 2008
Unauthorized billing
John Conley came out to my home representing Admiral Services. He inspected my ac units and claimed that all 4 complete systems (compressor, furnace and coil) had to be replaced. He claimed that damage was due to aftermath of Hurricane Ike. I did not believe John Conley's assessment so he offered a demonstration of one of my outside units. He used a gauge to show that that coil would not take freon due to an obstruction, and that I had no choice but to replace the coils.
John Conley went up into my attic claiming that he attempted to repair my coils so he could 'help you out a bit' but he could not repair the leak. He claimed the coil costs $3, 650.00 but would reduce the price to $3, 350.00, again claiming to help me out. I negotiated the price down to $3, 000.00 and the new unit was installed the next day.
John Conly came out the evening after the installation and offered a proposal that he could change out the rest of my systems and that since the damage was due to Hurricane Ike, he could get my insurance company to pay the entire claim. He further noted that I had a 'fiduciary responsibility' to make necessary repairs to my home.
I was skeptical with John Conley's offer, but he was very persuasive. He would not only put in updated systems with whole house filtration, and new touch screen thermostats, but would hold my check until the insurance company paid. He asked me to put my check in an envelope and put 'hold until insurance pays on claim.' Which I did.
The following morning of the installation, (October 13, 2008) I called John Conley around 7 am letting him know that I was very nervous about this transaction, primarily because I had nothing from him in writing as to the nature of this offer.
Mr. Conley insisted with me that he was a police officer and he could not engage in any type of illegal activity. He assured me that he could get the insurance to pay in 2 weeks. That he has done over 200 homes just like this since Hurricane Ike. He managed to ease my concerns, but not completely. The entire day I mentioned to the 5 installers that he sent to my home, that I hope this will be covered by my insurance.
The installation was competed on October 13, around 6 pm. John COnley noted that he would return to my house on October 16 to help submit the claim. When I did not hear from him on October 16, I called his office on October 17 and left at least 3 messages. I finally heard from him on October 17 and he had a totally different tone and attitude towards me. He asked me if the check for ($42, 000) was any good. I said absolutely not. I asked about the agreement we had. He complained that he had put a lot of equipment in my house and that he needed to get paid.
It went downhill from this point forward.On October 20, 2008, I received a returned check fee of $32.00 on my bank account. I went pale as a sheet. The check for $41, 201.00 was deposited, and of course, I could not cover this amount.
Another check for $6, 000.00, and another for $3, 000.00, made out to Admiral Services, was also cashed.
The $3, 000.00 was for the first set of coils replaced, which was also being billed on the invoice for $41, 201.00. So this unit was paid for twice, and John Conley refused to offer reimbursement.
The $6, 000.00 check was for services that were supposed to be rendered on the day that all 4 systems were replaced, but the company never got around to this job. The check was cashed anyway. Mr. Conley offered reimbursement and had me waiting around several days in a row for him, and when I got tired of the run around I confronted him and also file a police report. The 2 police officers who showed up at my house were of no help. They actually put my life in danger by telling me, in front of Mr. Conley, that Admiral Services could legally have me arrested since I wrote a check I could not cover. They did not care about the arrangement I had with Mr. Conley, because, as I suspected from day 1, nothing was in writing.
The officers took off and left me with a very angry man, who proceeded to tell me that I must cooperate with him so he can get paid from the insurance company. In short, I submitted my claim and underwent a sworn statement with the insurance special investigations department.
No one can offer me any protection. To date, I am being pursued by John Conley. He showed up unannounced at my house 2 days ago telling me that he will get me arrested if he doesn't collect his money by Friday, October 31, 2008.
I don't know how else to alert the public, except by this medium. By the grace of God, my family and I will come out of this ordeal unharmed. John Coley is very capable of using his delusional powers to cause me physical and emotional harm.
I told him that I had an autistic child and that it saddens me that he has taken advantage of me in this manner. He claimed that as long as I cooperated with him, nothing 'bad' with happen.I'm trying desperately to get this story out. Perhaps someone can offer me some help and/or advice.
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November 7, 2008
Furnace needs replacing
I recently hired Admiral Services to inspect my gas furnaces for fall. The price was reasonable and it had been years since I used them for reasons you’ll see at the bottom.
They used a camera on a gooseneck that lets them look into the blower tube of the furnace. As soon as they put this device in, the lead technician said he would have to disable my furnace. I was upset.
He explained that the weld seam in the blower tube was separated and showed me what on the camera. I was told that this happens after years of the tubes being super heated and cooled. I asked about carbon monoxide tests and he said that they didn’t do this anymore because meters give false readings.
He said that a few years ago a manufacturer who made almost all of the furnaces for every company went out of business because of a law suit with the seam problem. Since then, all the exchange tubes were cast, or seamless, which solves the problem. He also said that HVAC service companies were notified of the problem with seams. He was very convincing. He then checked the second unit and found the same problem. The units were the same age.
Even though he seemed to have good information, I am a skeptical person. I paid the fee and let them go, with the gas to my furnaces turned off. I then looked on the internet and could not find anything to match what he was saying. I then hired another inspector who said that he had not heard of this. He agreed that tubes can have hairline cracks or microscopic holes that leak carbon monoxide but that seam problems were not that common. I then brought a huge national company (name withheld at his request). The rep said he heard the exact story about Admiral last fall from another customer in our area. He said that the last time a bankruptcy of a furnace company happened as described to me was about twenty years ago, not recently. He also said that Carrier’s new heat exchangers are tubes with seams that are wrapped and welded, not cast.
This is my second dealing with Admiral. Four years ago, they inspected an AC coil and found a leak. They gave me a bid on the spot for about $3000. I contacted Sears for a competitive bid and I hired them on the spot for $950. I only hired Admiral this time because it was a reasonable fee and I thought I’d give them another chance.
I will always now be skeptical of Admiral Services.
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October 27, 2008
Insurance Fraud and impersonating a police officer
Admiral's manager/owner, John Conley, asessed during a service call to my home, that due to Hurricane Ike, all 4 of my ac systems needed to be changed immediately.
I was extremely skeptical of his analysis, so I told him that I would get a second opinion.
John Conley convinced me that due to the fact that he was a police officer, he could not engage in any illegal behaviors. He insisted that I could trust him and that he would get my insurance company to pay every bit of the charges.
He sweetened his deal by offering to put a "hold" on my checks (one for $41, 201.00 and another for $6, 000.00), until the insurance company has settled the claim.
John Conley "closed the deal" with me by offering to replace my units with whole house filtration systems along with 4 new touch screen thermostats.
So, he collected my check on October 2, 2008, and scheduled installion for early the following morning. I put my check, as he instructed, in an envelope labelled "hold until insurance payment received."
On October 3, day of the installation, I called John Conley around 8 am and told him I was concerned that I did not have this agreement, of holding my check until insurance pays, in writing.
Mr. Conley persuaded me to leave everything up to him. He again insisted that he was a police officer and that he could not "do anything illegal." He insisted that I "trust" him..."you put in the claim and I'll deal with the insurance company...they'll pay in less than 2 weeks."
Installation therefore continued as planned.
On October 7, I received a notice from my bank that I was charged $32.00 for a returned check. My worst nightmares began.
Admiral Services deposited both checks that were supposed to be on hold until payment was received from insurance company.
Mr. Conley reluctantly agreed to meet with me and explained that "legally, I couldn't hold onto the checks otherwise the insurance company will think I had a biased opinion regarding this invoice."
Mr. Conley said he did not know the checks would be deposited and that he planned to return the $6, 000.00 to me the following day. To date, he has not honored that offer.
Mr. Conley is now insisting that I apply for credit with his company so he can collect his money, and that way, even if it takes 12 months or more to collect from my insurance, they would have their money. I told him absolutely not. He has since threatened to have me arrested for writing a bad check.
I am now in a huge mess, because my insurance company is suspecting fraud. I refuse to be a part of this fraud, so I've shared this story, in it's entirety, with the insurance investigator assigned to my case.
I looks like they will deny payment of this claim, and I'll be stuck with threats from John Conley and Admiral Services.
Fraud was suspected because 4 parts of the varous systems that John Conley recommended to be replaced were inspected by the insurance company are in perfectly good working condition. Two of the units that were replaced were units purchased from Admiral Services, and carried a life time warranty. So, these two untis should have been replaced free of charge.
At this time, I fear for my safety and am being harrassed by John Conley and Admiral Services, on a daily basis.
Don't know how this sitaution will be resolved.
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