Customer Service an F minus. I purchased a Tamron 18-270 lens that came with a rebate. I immediately submitted for the rebate. Next day I realized that the manual focus did not work. I called customer service and was told since the box is not in the same condition that it was sent to me I cannot return the product. In order to return the lens the box must be in perfect shape. Leah the customer service representative offered to buy the lens back at a discount since it was not new. Very nice offer. I explained to her that the lens was shipped damaged not the box. All she cared about was the box. She could care less that a $599 lens was shipped damaged. Even tough I ordered the lens by phone she said it was my responsibility to go on the web and read the return policy. I asked why I was not informed at time of purchase. She said that it is to long for the phone salesmen to tell everybody who purchased a product. Beware that almost anything voids the return policy. I asked to speak to a manager which she refused to let me. She would not even give a name or email address. I will never purchase from them again. There are many other choices out there that will be happy to have your business and stand behind the sale.

THEY OFFERED FOR SALE ON THEIR WEBSITE - A BLISTER PACK OF 2 'N' BATTERIES FOR $1.50/EA
I ORDERED 10 . THEY SHIPPED 10 SINGLE BATTERY PACKS- AND THEN TOLD ME THAT THEY ARE NOT RESPONSIBLE FOR PICTURES ON THEIR WEBSITE.
I EXPECTED 10 2-PACKS ( 20 BATTERIES) AND THEY SENT 10 SINGLE PACKS ( 10 BATTERIES) AND REFUSED TO SEND THE OTHER 10 BATTERIES.
SO THEY THINK IT IS OK TO SHOW A 2-PACK ON THEIR WEBSITE- THAT A CUSTOMER CLICKS THIS ITEM AND THEY SEND 1 -PACK AND THAT IS OK.
THEY ARE NOT TO BE TRUSTED