My weekly payroll goes is added to the ADP Total Pay Card. I get paid after midnight Thursday. They sent me an email on Thursday stating that per my request my account is closed. I called them and they stated that once an account is closed they cannot reactivate. Which is fine but they did not reject the funds sent to them by my employer.

Since they accepted it my employer can’t do anything and they confirm yes it is on the card but can’t be accessed nor will they send me a refund for a min. of 10 business days.

I live pay check to pay check and me nor my 2 kids that are home will eat this week or the next because these idiots won’t give me my money. I won’t even be able to go to work because I am broke with no means to get any money. If an account is closed then why wouldn’t they reject it and then my employer could cut me a check.

I have 3 different people there and they will not help me. They won’t cut me a check they won’t let me withdraw the money. I don’t know what to do.

I work for a company that requires that you be paid in a "paper-less" fashion. I do not have a checking account so I opted for the ADP Total Pay Card. I received the card 26hrs prior to filing this complaint. Since then I have tried of 30 times to activate my card, at which point I am disconnected with because they "are experiencing technical difficulties". Upon calling, I could not speak to customer service because my card is not yet activated, and you have to use it to log into the system in order to contact customer service. However eventually I was able to by just pressing pound (#) when it asks for card number about 4-5 times. They told my 16 hrs ago that it was a system update and would be complete within 2 hrs. It is now 16 hrs later and I am now receiving late fees on 4 different bills. I contacted customer service again only to have him tell me "it should be done within the hour", but has yet to be "updated". I know this seems relatively mild for a complaint, but I have seen many similar complaints all over the web with this particular companie. My point is this: They outsource their customer service so as to use a language barrier as an excuse to give false information, yet this is the ONLY way to contact them... they do not even provide an email to customer service, or a number to the bank that manages them. The only human contact you are able to have, is someone willing (and all0wed) to lie, and tell you what you want to hear to get you off the phone. It is my opinion that too many large corporations like this are allowed to run legitimately with no need for regard for their customers, and a legal wall up to prevent us from doing anything to have our problem fixed.