After numerous phone calls, threats and 40 days, I finally received a refund from ADT for a cancelled installation. They responded to a letter from the Better Business Bureau and a refund was issued almost immediately. I haven't received it, but at least they are now saying (for the first time) that it has been issued. If anyone else is having a problem with the "customer service" at Protect Your Home, try contacting the BBB of Central Indiana (Indianapolis, IN) 22 E. Washington St., Ste. 200 Indianapolis, IN 46204-3584 Phone: (317)488-2222 Fax: (317)488-2224 Email: [email protected] Web: www.indybbb.org

Or, call the person from PYH/ADT who responded to the BBB: Amanda Hutchison, Escalation and Quality Analyst Administrator,
Defender Direct, INC (317.810.4720 ext. 336 Fax# 317.810.4723
[email protected]

Good Luck! I will NEVER do any business with ADT or any of their affiliates again!