In June I cancelled my service with ADT. I sold my house and moved to another state. They told me I would have a credit balance and they would send a check to my forwarding address. I have called about four times now and have been told that the balance has been credited to the credit card that was on file. This is the same card that was used to pay the monthly service and in fact was a debit card with my bank. I closed that account and card back in July. I have contacted the bank and they tell me that they can not credit a closed account. I asked for proof from ADT and they give me this 20 digit or so reference number. They said it has not been rejected by the card company. Today they told me it was done on August 17th but I called prior to that (Aug. 12th)and they told me it was done then. They said it is policy to send back creidt balances back they same way they receive their monthly payments. This can't be unusual that someone moves and closes bank accounts. It must happen every day. I am just getting the run around. Up until this point, I had no problem with their service but I will not use them again when I buy a house.