ADT Alarm System

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Category: Home & Garden

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United States

ADT Alarm System Reviews

cannotbelieve August 11, 2009

Billing

I called ADT to pay my bill over the telephone. I talked to a customer service representative and I paid my bill using 2 different credit cards. I was given a confirmation number. Later I found out that my payments were never processed and ADT cancelled my service. They are charging me a $90.00 fee for breaking my contract and has sent my account to a collection agency.

They say, they can not give me a reason why my payments were not processed and said the confirmation number I received does not mean a thing. They said I should have paid attention to by credit card statements and made sure ADT was paid.

Unhappy customer May 5, 2009

Termination

After three years of a contract with ADT Security Systems, we decided to go with another company (our new son-in-law works for this new company).

We cancelled our service with ADT in January, after our payment for the month had been debited from our account. ADT kept sending bills, after our termination, and insisted they were not paid for January (the money was debited from our checking account).

I answered their bills, letting them know they had been paid for January, and for them to please revisit their account for the payment. My letter was polite, but I was not going to pay for the service I had already paid for.

The next month, I started getting calls from a collection agency. The amount was minimal, but I was never given the nature of the charge. ADT was unwiling to communicate with me.

I do not recommend ADT Security Systems. Their customer service is very poor.