Adt has the worst customer service. they set the appointment for service problems with their system and then pull a no show leaving you unprotected

for days on end. when they didnt show up i called them to find out what was going on they said there werent any techs available at the time but i could pay extra for emergency service??? thats right folks they wanted me to pay extra for the service call they scheduled and didnt show up for!!!

please research carefully when choosing a security company to protect you.

the biggest doesnt necessarily mean the best.

No rebate as offered when ordered the system. Have filled out paperwork two times as requested to the letter. $200.00 was the refund offer to sign 3 yr. contract.

Super-nice agent when he came to my apartment to sign me up. 2 years later, I was moving to another apartment and it was all fine with their "MOVING" option. Suddenly, I get a letter in the mail saying my account was with collections!!! This is inspite of the fact, I called twice and made sure that the account is still active and I could get it activated in another location. Very obnoxious customer service. Not to mention, the alarm unit was defective. It NEVER worked for one of the windows. And when I called them, they said I would have to pay more to get it fixed. stay away.

This is just a warning for all people who would like to buy a home security service from ADT - be careful on the points below before signing anything:

We rent a house and ADT was already installed here. So we called ADT (1) and wanted to activate the system at our residence.
(1- make sure you always call the ADT's national number you get from internet, not a local office or a 1-800 number you see somewhere. I actually do not remember where we found their number but it turned out that it is the number of the local office, even though it's 1-800; and the connection between the national office and local office is horrible - keep on reading, you'll see)

The sales person came from ADT security services (2- the local office address is 2250 W Pinehurst Blvd, suite 100, Addison, IL - avoid this office if you can, I do not know it's this office or all local offices, but this one is really bad for service except for the technicians, who are really nice and hardworking)

As we did not know the code for the security box, and neither did the owner; sales person told us that there is no way to access the box and has to be replaced ($99). Also there was the radio connection already established, so he said we have to pay monthly $44 as it would be hard to make an extra line for a phone connection (which was actually cheaper- $36) We said ok and signed the contract (3- never sign a contract before the technician comes and makes sure what the salesperson says is applicable and true, the best is arrange the tech and sales person at the same time, if possible)

The next day, the technician came. Thank god, he was really clever, nice and hardworking. He somehow figured out the code (turned out to be only 1234), so he did not change the security box. He also figured that there is a problem with the radio connection so had to establish a phone connection from the security box. He wrote everything, all these changes on the rider he prepared and we signed it. Oh, and we go a wireless key chain remote, so the tech called the salesperson, he said we would just be charged $49, for this key chain and nothing else...

From this point you would assume that all was taken care of and changes were made in your account, right? I did too. Then my husband warned me that may not be the case, and wanted to check. Then began my endless phone calls to bunch of 1-800 adt numbers. After a point they said all would be taken care of and corrections made when we receive the invoice. In the meanwhile our credit card was charged $79. I called again, they said the would correct it. we received the first invoice (it was a notification actually, not a real invoice, but showed our uncorrected balance, I called again, they said it would be corrected in the first bill. 2 days ago, our credit card was charged $44 (the monthly radio connection fee, still uncorrected), and yesterday we received an invoice, stating that there's a balance of $130. I called the 1-800 on the invoice for billing purposes, and the lady told me that they still see the installation charge for the security box ($99) and the monthly radio connection fee on our account and I have to call the local office for the corrections. I told her the whole situation and i am sick of calling their offices and trying to make corrections (which is actually their job, not mine) She said she would investigate it and call me back. I heard this couple times before, hope this time they can fix it
(4- if you lived through a similar case and at this point, I do not have any recommendations, if you do, pls share with me, as all I can do is wait for the corrections and write complaints on the internet, and if not corrected for couple more months, not pay the amount that is not our responsibility and cancel ADT's service)