TWO ISSUES:
1. Did not complete the install
2. The WORST customer service ever-Granville OH area

1. Did NOT complete the install-During the installation their technician told me he needed to return to swap out one of the pads and add the light switch. He called me a month later and said he had n't forgotten he was waiting for the items to come in.Now saying, via the national office, they said they did install everything, even though I have Two different types of pads and no light switch.

2. Customer Service (or lack of). Called the local office 6 times and even talked to people. They said they would call me back and NEVER did. Eventually called the national office who guaranteed the local office would call me back the next business day..they never did. A week later, I called the national office and left them a message. The national office rep called me 4 days later (he was on vacation..fair enough) and left me a message saying that the local office had contacted him and said the "install was complete."

Now even though NO ONE from the local office has returned 6 of my calls, the national office say that the local OFFice told them that the install was complete. I can't believe ADT are still in business. My 2 yr old has a better comprehension of manners than ADT. 6 calls none returned. Install NOT complete.

Even if I am wrong about the installation (which I am not)I figure I hopefully have at least 40 years left of my life. That means ADT have lost approximately $28, 000 dollars of future income because of a light switch and pad which probably costs them about $25. To be honest the real issue with me now is the customer service or lack of... Specifically in the Columbus/Granville, OH area. 6 calls none returned...so infuriating!!
What happened to the customer is always right. Infact what happened to general courtesy!!

For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, they verify that they did receive an alarm. In all fairness, ADT credited my account for three months of service that wasn't being provided. I have asked for the manager in Mobile, AL to call me, but there is no followup on the problem. The company has sent technicians out repeatedly, replaced the control panel and then most recently told me just don't use it. Yet they continue to bill me for the service, and the alarm sets itself without my assistance! They don't know how to fix the problem and have no interest in fixing the problem. I had to pay over $1, 300 to upgrade to this system that has never worked properly. All I want is a system that works and a company that responds to the alarms it receives.

For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, they verify that they did receive an alarm. In all fairness, ADT credited my account for three months of service that wasn't being provided. I have asked for the manager in Mobile, AL to call me, but there is no followup on the problem. The company has sent technicians out repeatedly, replaced the control panel and then most recently told me just don't use it. Yet they continue to bill me for the service, and the alarm sets itself without my assistance! They don't know how to fix the problem and have no interest in fixing the problem. I had to pay over $1, 300 to upgrade to this system that has never worked properly. All I want is a system that works and a company that responds to the alarms it receives.

Hi Please see all the attach documents that I have been sending to ADT security. I have phoned them like 100 times and they never available I will leave messages and if i'm lucky they will maybe phone me back . Please note that I'm still waiting for someone to attend to my property and contract with out luck this has been going on for months now, they have lost my dog, They falsely sold the system to me, Respose times time poor, Dont check my property just report all in order. Please can you help as I dont know what else to do with them to get this problems sorted out. My email [email protected] I send all corespondense and I think I have more I phoned again twice today and left messages but no one phones me back to get this sorted. They will contact me as soon as they see I made contact with Beeld or someone else after that no response.

Still no help. Just answering machines and sorry i can't help you...you need another department. I have called many times. I have waited for 3 months. When i tell them i am going to cancel the contract that i have been paying on for three months due to no service they tell me about all the fees i would have to pay. Please do not do business with ADT they are the worst in customer service i have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed I called ADT among many other alarm companies when I was shopping for a service. After about an hour long conversation, I agreed to have someone come out and look around my home to discuss setting up the service and signing their contract. I was told my credit card would not be charged until the contract was signed and I just had to give them the number to hold the appointment. Two days later I had a charge for $107, their activation fee +tax. When I called customer service, I was told that's their policy and I would have to wait 30 days for my refund. When I explained that wasn't good enough and I had been promised that nothing would be charged in the first place, he told me to read my brochure (which I didn't have, I'd spoken to someone on the phone) and I would have to wait 30 days like everyone else. That's when I asked for a supervisor and the call got really bad. I spent 20 minutes on the phone with the CUSTOMER SERVICE rep telling me that a supervisor was not available but they would call me back. When I said I wanted to hold, he told me that this wasn't a supervisor issue and they were going to tell me the same thing he had already explained. By the end of my phone call with him, he was threatening to "disconnect the call" if I couldn't realize that I didn't need to speak to a supervisor. I finally got the supervisor who said she would escalate the refund (that should not have been charged in the first place)! I HATE ADT'S CUSTOMER SERVICE AND SALESMEN AND CANNOT UNDERSTAND HOW THEY ARE STILL IN BUSINESS!