We signed up with ADT in July 2006. When we had the system installed we were told that if we moved after 2 years we would get free installation of a system in our new house. In January 2009, we moved to a new home and called ADT to have a system installed. ADT claimed that we were only eligible for a $99 credit towards the cost of a new system and we would have to shell out several hundred dollars. My DH got so fed up with ADT's lies that we decided to go with one of their competitors. Stay away from ADT and their lies!!!

This is the worst service i have ever seen.

I resorted to begging for help.

Still no help. Just answering machines and sorry i can't help you...you need another department. I have called many times. I ave waited for 3 months. When i tell them i am going to cancel the contract that i have been paying on for three months due to no service they tell me about all the fees i would have to pay.

Please do not do business with ADT they are the worst in customer service i have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed.

We stopped the ADT security system for my aunt at least 1 1/2 years ago because she'd become too confused the arm and disarm it. On Christmas day 2009 I went to check on my aunt and found a piercing screech that had been going on for 2 hrs. The phones did not work and when I called ADT on the cell phone to ask them how the alarm could be turned off, they had no answers except that if I didn't have the password there wasn't anything they could do. When I asked to speak to a supervisor I was put on hold then disconnected.
I finally ripped the ADT unti off the wall which stopped the horrible noise. Next day had an electrician to find the problem with the phones not working. He found that ADT had never bothered to disconnect the phone line from their system. When the battery back up ran down it set the alarm off.
My aunt is an 80 year old woman with memory loss; she has a Lifeline attached to her phone. When phone wasn't working neither was the Lifeline.

Would like to say that ADT is a money making scheme, they send salespersons who probably has a Standard 5 Education to sell their product, needless to say how they train these guys to sell a product where they legally bind you for 3 years. So sad cause I was asked to finish off at my current job, was told by these ''Educated'' salespersons that you could cancel the contract at anytime, now because you didn't read your forced contract you are bound to pay the remainder of a contract that first of all is of no use, cause you never see an ADT Security person in the area, and the customer service is just pathetic. You can never get hold of the CEO's or second in charge cause they playing Golf with all the monies we pay. Nobody ever calls you back with solutions rather giving you options like to clear you name from ITC you have to pay the remainder of the contract, what sort of nonsense is this, by signing this contract we give up our right to cancel or terminate this contract. Isn't our country already in so much bad debt, and now they list you cause you can't afford to pay their salaries. Is there not an Institute that helps one with these kind of companies, that force you to sign up with them, and because you didn't read the fine print, your life or your name is blacklisted.

I pray that God will have mercy on your souls, how you could swindle people and force them to sign up with you, I will hand this matter over to my Almighty Lord and Saviour Jesus Christ.

Anynomous

We contracted with ADT a little over a year ago to install a new system. We wanted a system that did not need to be dependent on a land line and we wanted 4 cameras initially with the option to expand to 8 later. The sales person suggested which equipment we should purchase and the placement of items so we agreed. From the beginning our concerns were ignored. First of all we requested that the installation happen in one day, so that we would not have to take multiple days off. This was ignored, they would come install a piece or two then tell us someone else would come in a couple of days. Then another person would show up and so on. We had 3 different techs on 3 different days and they all complained about the previous installers work. From the MOMENT our system was up and running we knew there were issues. The cellular phone system they installed was not working correctly and the alarm would go off randomly. I would call and complain and they would tell me its our land line. ATT would come out and tell us there was nothing wrong with our landline. The other issue from the beginning was that smoke alarms would go off at random times with no provocation. ADT refused to come out and take care of these issues unless I agreed to a technician charging me a minimum of $143 for half hour and on from there. I argued that this was ridiculous since it was a brand new installation that had not worked correctly from the start. This argument went on for an entire year and kept getting escalated, the entire time we were without protection. Finally customer service decided to incur the cost of repair and sent someone out. It turned out that they had installed one system but were showing a different system all together, so the software wasn't working and that is why we had the alarms going off. They fixed that problem but when they looked at the DVR that they had given us, they told us it could only take 4 cameras and since we had owned it for a year there was nothing they could do for us. This went against what their salesperson had promised us. They also repaired the smoke alarm but it only started going off AGAIN. Now they want to charge me for the repair. They did credit us half of what we paid in services for the first year.

This company is rude, irresponsible and uncaring. They would not even give me a physical address for the company when I requested it so that I could make this complaint. They said they didn't give out that information. I have on several occasions requested a copy of our contract which they have refused to send to us. I would like to end our business arrangement with ADT with no further monetary obligations. I would like to contract with a reputable company that actually likes its customers and understands their importance.

I would never use this company again.